ICT Service Desk Coordinator

4 weeks ago


Glasgow, Glasgow City, United Kingdom NHS 24 Full time

Job Overview

NHS 24 is seeking a highly skilled ICT Service Desk Coordinator to join their team. The successful candidate will be responsible for coordinating and managing various aspects of the Service Management function and relationships with key suppliers.

Key Responsibilities

  • Process incident and service requests initiated by customers using the self-service portal, email, or telephone.
  • Monitor technology systems to identify any unexpected operation and anomalies.
  • Liaise with the wider Technology team to understand the use of various service information and reports.
  • Propose and implement changes to working administrative practices and procedures to the ICT Service Desk Manager.
  • Manage your own day-to-day workload and priorities within the confines of any agreed work plan.

Requirements

  • Experience working within an administrative role, preferably within a health-related environment.
  • Demonstrate advanced IT skills, particularly in MS Office packages.
  • Be experienced in inputting information into a wide range of databases.
  • Ability to work autonomously or as a fully supportive and integrated team player contributing to effective performance in achieving strategic goals for the Department.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 3 £26,869 - £28,998 Per Annum (pro rata for part-time hours worked). Placement on salary scale is dependent on confirmation of previous relevant NHS service.



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