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Quality Service Desk Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full time
Job Title: Quality Service Desk Co-ordinator

At Dalkia UK, we are dedicated to delivering innovative technical solutions to create a better society and contribute to a Net Zero UK. With a team of 4,000 experts and advisors, we partner with clients and communities on some of the country's most exciting and challenging projects. Our expertise spans energy, engineering, facilities management, and specialist services, all driven by our core values of People First, Better Together, Trusted Partners, and Taking Responsibility.

Job Purpose

As a Quality Service Desk Co-ordinator, you will be responsible for supervising and issuing Planned Preventative Maintenance tasks (PPM), reactive Maintenance tasks, additional works & lifecycle replacement tasks in accordance with the contract requirements on mechanical and electrical Services.

Aims and Objectives

Your key objectives will be to:

  • Focus on achieving significant results and outcomes for the business, helping DALKIA to maintain its leading edge status within the industry and our reputation with our customers.
  • Ensure adherence to Health and Safety at all times.
  • Be responsive and co-operative in managing and issuing engineering tasks received.
  • Lead and be part of a cohesive working team which aims to provide a high level of service to the client.
Key Responsibilities and Accountabilities

Your key responsibilities will include:

  • Supervising and issuing to completion PPM in accordance with set schedules, ensuring engineering standards are maintained to maximise the operational effectiveness of the engineering team and reliability of the plant and associated electrical and mechanical systems.
  • Ensuring onsite quality assurance procedures are adhered to in all respects and maintaining accurate records/documentation associated with the electrical and mechanical aspects of the PPM and plant.
  • Responding in a prompt and effective manner to all electrical and mechanical related reactive maintenance issues and help desk requests.
  • Co-ordinating initial actions associated with all requests from the client or helpdesk.
  • Co-ordinating visiting specialist sub-contractors associated with electrical and mechanical aspects of the PPM schedules.
  • Responding to call outs and covering breakdowns and emergencies associated with the electrical and mechanical services aspects of the contract as required.
  • Electrical and mechanical fault diagnosis associated with the PPM or Reactive maintenance of the site.
  • Repair and maintenance of electrical – mechanical & control systems associated with heating and ventilation Building Services.
  • Repair and maintenance of Gas, Plumbing, or Mechanical systems.
  • Attending monthly meetings as required.
  • Providing survey reports in relation to work and equipment as required.
  • Providing costs for additional – lifecycle replacement works as required.
  • Proactively working towards the growth of the contract primarily on mechanical and electrical, systems covering lifecycle replacements, project works, etc.
  • Effective first line supervision of the engineering team relative to the above systems & disciplines.
  • Management and preparation of RAMS.
  • Undertaking miscellaneous duties as requested by the Client or Line Manager.
  • Assisting and liaising with other trades as necessary.
Health & Safety

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.

Working Relationships

You will interface with:

  • Operations Manager, Facilities Manager, site technicians, Helpdesk, Commercial, Finance, Engineering team & Engineering Services Manager.
  • Client Representatives, service providers and material Suppliers.
Qualifications, Experience, Knowledge, Skills and Competencies

The ideal candidate will have:

  • City & Guilds Parts SVQ 2/3 IN Service & Maintenance or recognised equivalent; or Service & Maintenance Apprenticeship – gained within the building maintenance industry; or recognised apprenticeship as a heating engineer / electrical engineer.
  • Health and Safety Training.
  • Experience with similar maintenance duties including fault diagnosis and rectification.
  • Experience in mechanical & electrical aspects of general building PPM schedules.
  • Experience in mechanical & electrical installation, repair, and maintenance work.
  • Gas Safe qualified.
  • IPAF Operators Licence 3a + 3b.
  • PASMA Certified.
  • Harness.
  • Appointed Mechanical Authorised person.
  • Supervisory experience.
  • Experience in computer PPM management systems (Concept 5000 and Evolution).
  • 18th Edition Institute of Electrical Engineers (I.E) Registration or recognised equivalent.
  • Experience in BMS, Automatic Controls, Building Automation Systems.
  • ACOP L8 Control of Legionella.
  • F Gas, C&G Level 2 Category 1 ODS Regulations.
Competencies

The core support team competency framework for the position are:

  • Teamwork – actively contributes to the team and strives to improve teams' effectiveness through personal commitment.
  • Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.
  • Commercial Awareness – understands the importance for managing costs and expense, applying the necessary controls.
  • Risk Management – is aware on the impact on risk to the business and applies the necessary controls.

We offer a range of benefits, including additional leave, company pension, cycle to work scheme, life insurance, private medical insurance, referral programme, sick pay, and more. Apply now to join our team and drive your career forward with Dalkia UK.