Service Desk Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Adecco UK Limited Full time
Job Description:

We are seeking a skilled Service Desk Analyst to join our team at Adecco UK Limited. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT issues are resolved efficiently and effectively.

Key Responsibilities:
  • Develop and maintain knowledge articles to support our 1st line end-user support desk and the CASC.
  • Provide support to our 1st line desk to answer structured questions.
  • Provide incident management support to our sub-contractors and contractor help desks as required.
Requirements:
  • Provide troubleshooting support between parties and sub-contractors.
  • Proficient in Excel.
  • Experience in reporting and data analysis.
  • Experience in a helpdesk role.

We are looking for a highly motivated and organized individual with excellent communication skills to join our team. If you have a passion for IT and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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