Service Desk Support Specialist
3 weeks ago
Service Desk Analyst Job Description
**Job Summary**
We are seeking a skilled Service Desk Analyst to join our team at Experis UK.
**Key Responsibilities:**
* Develop and maintain knowledge articles for the Authority's 1st line end-user support desk and the CASC
* Provide support to the Authority's 1st line desk to answer structured questions
* Offer incident management support to the Contractor's Sub-Contractor and Contractor help desks
* Provide troubleshooting support between parties and Sub-Contractors
**Required Skills:**
* Proficient in Excel
* Experience in reporting and data analysis
* Experience in a helpdesk role
**About the Role:**
As a Service Desk Analyst, you will play a critical role in providing technical support to our clients. You will be responsible for developing and maintaining knowledge articles, providing support to our 1st line desk, and offering incident management support to our Contractor's Sub-Contractor and Contractor help desks.
If you have a strong background in IT and excellent communication skills, we encourage you to apply for this exciting opportunity.
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