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Patient Services Coordinator

1 month ago

Glasgow, Glasgow City, United Kingdom Nuffield Health Full time

Patient Services Coordinator

Nuffield Health Glasgow Hospital is seeking a highly skilled Patient Services Coordinator to provide vital support and forge strong relationships with patients and customers. As a key member of our team, you will be responsible for handling customer enquiries, communicating with customers, and providing information about hospital services and treatments.

Key Responsibilities:

  • Handle customer enquiries via telephone and website, supplying customers with information about hospital services.
  • Communicate with customers over the telephone and via email, providing excellent customer service.
  • Provide customers with information regarding hospital services and treatments, ensuring all requirements/queries are dealt with effectively.
  • Log enquiries on the hospital CRM and oversee the customer journey.
  • Undertake bookings for customers, ensuring full adherence to GDPR.
  • Ensure all customer interaction is undertaken in a timely manner.
  • Work closely with consultants and medical secretaries to provide services for patients.
  • Provide a warm welcome on arrival to all visitors to the department.
  • Transfer clinic lists onto our Patient Information Management System (PIMS), ensuring attention to detail and checking patient details to avoid creating duplicate records.
  • Monitor and respond to departmental email inboxes.
  • Allocate clinic rooms and coordinate bookings with medical secretaries, consultants, and other members of staff.
  • Check in patients and book future treatment appointments at the desk and via telephone.

Requirements:

  • Excellent customer service skills.
  • Proven experience in customer service.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills and a good level of IT literacy.
  • Good organisational skills.

About Nuffield Health:

Nuffield Health is the UK's largest healthcare charity, providing high-quality healthcare services to patients and customers. We are committed to delivering exceptional patient care and experience, and we are seeking a highly skilled Patient Services Coordinator to join our team.