Patient Services Coordinator

3 weeks ago

Glasgow, Glasgow City, United Kingdom Nuffield Health Full time

Patient Services Advisor Role

Nuffield Health is seeking a skilled Patient Services Advisor to provide exceptional support to patients and customers.

Key Responsibilities:

  • Handle customer enquiries via telephone and website, supplying customers with information about hospital services.
  • Communicate with customers over the telephone, via email, and face-to-face, providing excellent customer service.
  • Provide customers with information regarding hospital services and treatments, ensuring all requirements/queries are dealt with effectively.
  • Log enquiries on the hospital CRM and oversee the customer journey.
  • Undertake bookings for customers, ensuring full adherence to GDPR.
  • Ensure all customer interaction is undertaken in a timely manner.
  • Work closely with consultants and medical secretaries to provide services for patients.
  • Provide a warm welcome to all visitors to the department - patients, consultants, and visitors.
  • Transfer clinic lists onto the Patient Information Management System (PIMS), ensuring attention to detail and checking patient details to avoid creating duplicate records.
  • Monitor and associated actions in connection with departmental email inboxes.
  • Allocate clinic rooms and coordinate bookings with medical secretaries, consultants, and other staff members.
  • Check in patients and book future treatment appointments at the desk and via telephone.

Requirements:

  • Excellent customer service skills.
  • Proven experience in customer service.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills and a good level of IT literacy.
  • Good organisational skills.

About Nuffield Health

Nuffield Health is the UK's largest healthcare charity, providing high-quality healthcare services to patients and customers. We are committed to delivering exceptional patient care and experience.

Benefits:

  • Holiday pay in line with the working time directive.
  • Heavily discounted gym membership.
  • Other select benefits that support the charity's purpose.

Location:

Nuffield Health Glasgow Hospital, located in the heart of the West End of Glasgow, is one of Scotland's leading private hospitals. We offer a range of services, including orthopaedics, spinal surgery, ophthalmology, weight loss surgery, and cosmetic treatment.

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