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Service Desk Operations Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and communicative Service Desk Coordinator to join our team at Search, a leading business in the Facilities Management industry. As a Service Desk Coordinator, you will play a crucial role in ensuring the smooth operation of our engineering team, working closely with clients and engineers to achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Main Responsibilities:
- Workload Coordination: Coordinate and organize the workload of the engineering team, ensuring efficient allocation of resources and meeting customer deadlines.
- Resource Allocation: Direct engineering resources to ensure customer deadlines are met, and assist in delivering customer KPIs to meet targets.
- Customer and Engineer Support: Assess the needs of customers and engineers to maintain a balance in a fast-paced environment, ensuring that customer contracts are understood and KPI targets are met.
- Communication and Collaboration: Develop strong relationships with clients and engineers, providing excellent communication and organizational skills to ensure seamless collaboration and issue resolution.
Requirements:
- Administrative Experience: Proven experience in an administrative role or coordinating role, with a strong background in scheduling, coordinating, and planning.
- Communication Skills: Excellent communication skills, with the ability to work effectively with clients and engineers at all levels.
- Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to learn and adapt to new systems and processes.
What We Offer:
As a Service Desk Coordinator at Search, you will have the opportunity to work in a fast-paced environment, develop your skills and experience, and contribute to the success of our business. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
