Quality Service Desk Coordinator
3 days ago
Job Summary:
We are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. The successful candidate will be responsible for supervising and issuing planned preventative maintenance tasks, reactive maintenance tasks, and additional works to ensure the reliability of our mechanical and electrical systems.
Key Responsibilities:
- Supervise and issue planned preventative maintenance tasks to ensure engineering standards are maintained.
- Ensure onsite quality assurance procedures are adhered to and maintain accurate records/documentation.
- Respond promptly and effectively to electrical and mechanical related reactive maintenance issues and help desk requests.
- Coordinate initial actions associated with client or helpdesk requests.
- Coordinate visiting specialist sub-contractors for electrical and mechanical aspects of PPM schedules.
- Respond to call outs and cover breakdowns and emergencies associated with electrical and mechanical services.
- Diagnose electrical and mechanical faults associated with PPM or reactive maintenance.
- Repair and maintain electrical, mechanical, and control systems associated with heating and ventilation building services.
- Repair and maintain gas, plumbing, or mechanical systems.
- Attend monthly meetings as required.
- Provide survey reports in relation to work and equipment as required.
- Provide costs for additional lifecycle replacement works as required.
- Proactively work towards the growth of the contract primarily on mechanical and electrical systems.
- Effectively supervise the engineering team relative to the above systems and disciplines.
- Manage and prepare RAMS.
- Undertake miscellaneous duties as requested by the client or line manager.
- Assist and liaise with other trades as necessary.
Requirements:
- City & Guilds Parts SVQ 2/3 in Service & Maintenance or recognised equivalent.
- Service & Maintenance Apprenticeship gained within the building maintenance industry or recognised apprenticeship as a heating engineer/electrical engineer.
- Health and Safety Training.
- Experience with similar maintenance duties including fault diagnosis and rectification.
- Experience in mechanical and electrical aspects of general building PPM schedules.
- Experience in mechanical and electrical installation, repair, and maintenance work.
- Gas Safe qualified.
- IPAF Operators Licence 3a + 3b.
- PASMA Certified.
- Harness.
- Appointed Mechanical Authorised person.
- Supervisory experience.
- Experience in computer PPM management systems (Concept 5000 and Evolution).
- 18th Edition Institute of Electrical Engineers (I.E) Registration or recognised equivalent.
- Experience in BMS, Automatic Controls, Building Automation Systems.
- ACOP L8 Control of Legionella.
- F Gas, C&G Level 2 Category 1 ODS Regulations.
Competencies:
- Teamwork – actively contributes to the team and strives to improve teams' effectiveness through personal commitment.
- Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.
- Commercial Awareness – understands the importance for managing costs and expense, applying the necessary controls.
- Risk Management – is aware of the impact on risk to the business and applies the necessary controls.
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