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Service Desk Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and communicative Service Desk Coordinator to join our team at Search, a leading business in the Facilities Management industry. As a Service Desk Coordinator, you will play a crucial role in ensuring the smooth operation of our office environment.
Main Responsibilities:
- Coordinate and organize the workload of the team to ensure efficient delivery of services.
- Direct engineering resources to meet customer deadlines and achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Assist in the delivery of customer KPIs to ensure targets are met.
- Assess the needs of customers and engineers to maintain a balance in a fast-paced environment.
- Understand customer contracts and assist in delivering KPI targets.
Requirements:
- Experience in an administrative role or coordinating role.
- Excellent communication skills.
- Experience in scheduling, coordinating, or planning.
- Proficiency in Microsoft Word and Excel.
What We Offer:
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants. We offer a fast-paced and dynamic work environment with opportunities for growth and development.
