Help Desk Coordinator Specialist
1 week ago
Job Summary:
We are seeking a highly organized and communicative Service Desk Coordinator to join our team at Search, a leading business in the Facilities Management industry. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our clients.
Main Responsibilities:
- Coordinate and Organize Workload: You will be responsible for coordinating and organizing the workload of our engineering team, ensuring that tasks are completed efficiently and effectively.
- Direct Engineering Resource: You will direct engineering resource to ensure that customer deadlines are met, and that our team is working towards achieving our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Assist in Delivering Customer KPIs: You will assist in delivering customer KPIs, ensuring that our team is meeting the targets set by our clients.
- Balance Customer and Engineer Needs: You will assess the needs of our customers and engineers, ensuring that a balance is maintained in a busy environment.
- Understand Customer Contracts: You will have a thorough understanding of our customer contracts, and will assist in delivering KPI targets.
Requirements:
- Administrative Experience: You will have experience in an administrative role, preferably in a coordinating or planning capacity.
- Communication Skills: You will have excellent communication skills, both written and verbal.
- Scheduling and Planning Experience: You will have experience in scheduling and planning, preferably in a fast-paced environment.
- Microsoft Office Skills: You will be competent in Microsoft Word and Excel.
What We Offer:
We offer a competitive salary and a range of benefits, including on-site parking and salary sacrifice options. If you are a motivated and organized individual who is looking for a new challenge, please apply now.
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