IT Infrastructure Support Specialist
14 hours ago
At Shorterm Group, we are seeking an experienced IT Infrastructure Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our corporate IT infrastructure and projects.
Key Responsibilities:- Provide day-to-day technical support for our corporate and customer-managed IT infrastructure and projects.
- Work as part of the IT team to deliver a quality 24/7 service to internal users and nominated customer gateways, servers, and laptops.
- Install, configure, and troubleshoot computer hardware, operating systems, software, and applications.
- Assist in the administration of corporate servers and applications.
- Perform daily, weekly, and monthly duties as requested by the IT Operations Manager.
- Build laptops and PCs according to internal and customer specifications, ensuring they meet IT security policies and accreditation standards.
- Ensure the smooth running and patching of the desktop environment, monitoring usage and performance.
- Manage and support onsite A/V equipment, including video conferencing and projectors.
- Follow departmental change control processes and procedures.
- Work within the remit of cyber security policies.
- Assist with the administration of nominated customer IT equipment and networks.
- Be part of the support team for client users, fault-finding and solving problems.
- Work with external suppliers to assist with problem resolution.
- Participate in the 24/7 on-call IT rota, responding to emergencies and site visits.
- Support the IT hosting infrastructure, including storage, virtual environments, email, and backups.
- Support the IT security infrastructure, including antivirus, update/patch management, and web filtering.
- Support the telephony equipment and servers, installing telephones on desks.
- Support the remote working environment, including VPNs and RDP.
- Maintain user assets inventory and update changes when kit is moved or deployed within the company.
- Maintain software compliance for all desktop operating systems, desktop applications, and client licenses.
- Assist in CyberEssentials audits and strategize policies for ISMS.
- Continuously evaluate existing processes and procedures to ensure Desktop Support is carried out efficiently and effectively.
- Conduct research and make recommendations on products, services, protocols, and standards for desktop procurement and development efforts.
- HND/degree or equivalent in Computer Science or related discipline, or at least 5 years of applicable experience in a demanding environment.
- Broad range of technical skills in diverse IT hardware and business applications.
- Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, and patching.
- Sound technical knowledge of Windows Server 2019/2022 administration skills.
- Good understanding of IT security, including antivirus, hard drive encryption, and authentication.
- Experience of Microsoft Exchange and email services, including spam filtering and cloud continuity/messaging services.
- Previous experience in 1st/2nd line support roles.
- Ability to achieve Security Clearance (SC/DV).
- Sound technical knowledge of Windows Group Policies and Active Directory.
- Sound technical knowledge of endpoint management, security, and virtual environments.
- Experience of administering and supporting Mitel phone systems.
- Relevant Microsoft qualifications.
- Experience of administering and supporting mobile device management (MDM).
We offer a competitive salary and benefits package, including 25 days' holiday and bank holidays, pension matching, and free onsite gym and parking.
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