IT Infrastructure Support Specialist

17 hours ago

Reigate, Surrey, United Kingdom Shorterm Group Full time
Job Title: IT Infrastructure Support Technician

Join our team at Shorterm Group as an IT Infrastructure Support Technician, where you will play a vital role in delivering high-quality technical support to our internal users and nominated customer gateways, servers, and laptops.

Key Responsibilities:
  • Provide day-to-day technical support on the Corporate and Customer managed IT infrastructure and projects.
  • Work as part of the IT team to deliver a quality 24/7 service to internal users and nominated customer gateways, servers, and laptops.
  • Install, configure, and troubleshoot computer hardware, operating systems, software, and applications.
  • Assist in the administration of corporate servers and applications.
  • Carry out daily, weekly, and monthly duties as requested by the IT Operations Manager.
Key Tasks:
  • Build laptops and PCs according to internal and customer specifications, ensuring they meet IT Security policies and accreditation standards.
  • Ensure the smooth running and patching of the desktop environment, monitoring usage and performance.
  • Manage and support onsite A/V equipment, including Video Conferencing and Projectors.
  • Follow departmental change control processes and procedures.
  • Work within the remit of cyber security policies.
  • Assist with the administration of nominated customer IT equipment and networks.
  • Be part of the support team for client users, fault-finding and solving problems.
  • Work with external suppliers to assist IT with problem resolution.
  • Participate in the 24/7 on-call IT rota, responding to emergencies and site visits.
Support the IT Infrastructure Engineers:
  • Support the IT Hosting Infrastructure, including Storage, Virtual Environments, Email, and Backups.
  • Support the IT Security Infrastructure, including Antivirus, Update/Patch management, and Web Filtering.
  • Support the Telephony equipment and servers, installation of telephones onto desks.
  • Support the remote working environment, including VPNs and RDP.
Asset Management Responsibilities:
  • Maintain user assets inventory and update changes when kit is moved or deployed within the company.
  • Maintain software compliance for all desktop operating systems, desktop applications, and client licenses.
IT Strategy:
  • Assist in CyberEssentials(+) audits and strategize policies for ISMS.
  • Continuously evaluate existing processes and procedures to ensure Desktop Support is carried out efficiently and effectively.
  • Conduct research and make recommendations on products, services, protocols, and standards in support of all desktop procurement and development efforts.
Requirements:
  • HND/ Degree or equivalent in Computer Science or related discipline, or at least 5 years of applicable experience in a demanding environment.
  • A broad range of technical skills in diverse IT hardware and business applications.
  • A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, and patching.
  • A sound technical knowledge of Windows Server 2019/2022 administration skills.
  • A good understanding of IT Security, including anti-virus, hard drive encryption, and authentication.
  • Experience of Microsoft Exchange and Email services, including spam filtering and cloud continuity/messaging services.
  • Previous experience in 1st/2nd line support roles.
  • Must be able to achieve Security Clearance (SC/DV).
Desirable:
  • A sound technical knowledge of Windows Group Policies and Active Directory.
  • A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam.
  • A sound technical knowledge of Virtual Environments (VMware).
  • Experience of administering and supporting Mitel phone systems.
  • Relevant Microsoft qualifications.
  • Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
Benefits:
  • 25 days Holiday & bank holidays.
  • Pension matched up to 7.5%.
  • Free onsite gym (Redhill site).
  • Free onsite parking.
  • Free onsite electric charging facility.
  • Life Assurance (after 6-month probation).
  • Private medical (after 6-month probation).

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