IT Infrastructure Support Specialist
13 hours ago
Join our team at Shorterm Group as an IT Infrastructure Support Technician, where you will play a vital role in delivering high-quality technical support to our internal users and nominated customer gateways, servers, and laptops.
Key Responsibilities:- Provide day-to-day technical support on the Corporate and Customer managed IT infrastructure and projects.
- Work as part of the IT team to deliver a quality 24/7 service to internal users and nominated customer gateways, servers, and laptops.
- Install, configure, and troubleshoot computer hardware, operating systems, software, and applications.
- Assist in the administration of corporate servers and applications.
- Carry out daily, weekly, and monthly duties as requested by the IT Operations Manager.
- Build laptops and PCs according to internal and customer specifications, ensuring they meet IT Security policies and accreditation standards.
- Ensure the smooth running and patching of the desktop environment, monitoring usage and performance.
- Manage and support onsite A/V equipment, including Video Conferencing and Projectors.
- Follow departmental change control processes and procedures.
- Work within the remit of cyber security policies.
- Assist with the administration of nominated customer IT equipment and networks.
- Be part of the support team for client users, fault-finding and solving problems.
- Work with external suppliers to assist IT with problem resolution.
- Participate in the 24/7 on-call IT rota, responding to emergencies and site visits.
- Support the IT Hosting Infrastructure, including Storage, Virtual Environments, Email, and Backups.
- Support the IT Security Infrastructure, including Antivirus, Update/Patch management, and Web Filtering.
- Support the Telephony equipment and servers, installation of telephones onto desks.
- Support the remote working environment, including VPNs and RDP.
- Maintain user assets inventory and update changes when kit is moved or deployed within the company.
- Maintain software compliance for all desktop operating systems, desktop applications, and client licenses.
- Assist in CyberEssentials(+) audits and strategize policies for ISMS.
- Continuously evaluate existing processes and procedures to ensure Desktop Support is carried out efficiently and effectively.
- Conduct research and make recommendations on products, services, protocols, and standards in support of all desktop procurement and development efforts.
- HND/ Degree or equivalent in Computer Science or related discipline, or at least 5 years of applicable experience in a demanding environment.
- A broad range of technical skills in diverse IT hardware and business applications.
- A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, and patching.
- A sound technical knowledge of Windows Server 2019/2022 administration skills.
- A good understanding of IT Security, including anti-virus, hard drive encryption, and authentication.
- Experience of Microsoft Exchange and Email services, including spam filtering and cloud continuity/messaging services.
- Previous experience in 1st/2nd line support roles.
- Must be able to achieve Security Clearance (SC/DV).
- A sound technical knowledge of Windows Group Policies and Active Directory.
- A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam.
- A sound technical knowledge of Virtual Environments (VMware).
- Experience of administering and supporting Mitel phone systems.
- Relevant Microsoft qualifications.
- Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
- 25 days Holiday & bank holidays.
- Pension matched up to 7.5%.
- Free onsite gym (Redhill site).
- Free onsite parking.
- Free onsite electric charging facility.
- Life Assurance (after 6-month probation).
- Private medical (after 6-month probation).
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