Customer Journey Analyst

Company OverviewWe are a dynamic company embracing diversity in all its forms and welcome applications from individuals with different cultures, viewpoints, and experiences.Job SummaryThis is a unique opportunity to join our team as a Cycling Holiday Specialist and contribute to our mission of inspiring people to travel by bike.ResponsibilitiesKey...

One Utility Bill is a tech business that bundles household bills into one fixed monthly payment. As our Sales Support Assistant, you will be part of our Growth teams, working closely with our Executive Assistant to Director of Growth & Sales to drive the success of our B2C Sales targets.Your key responsibilities will include completion of weekly and monthly...

Job DescriptionWe are seeking a motivated Process Design and Journey Mapping Specialist to join our Operations Training, Quality Assurance and Process Governance Team. As a key member of this team, you will be responsible for creating Standard Operating Procedures (SOPs) and H2Gs that map E2E customer journeys and processes to support our frontline teams.Key...

**About the Role:** We are seeking an experienced Customer Service Analyst - IT to join our team in Newcastle. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving technical issues, and working collaboratively with the sales team to identify new business...

Job Title: Senior Business Solution AnalystJob Description: Help us shape the future of our digital experience at Undisclosed. We are seeking a highly skilled Senior Business Solution Analyst to play a crucial role in enhancing our in-life subscription capabilities and account level features that benefit our customers.Key ResponsibilitiesLead project...

We are looking for an experienced Business Analyst to join our team at Sage Group plc in Newcastle. The successful candidate will have experience as a Business Analyst or similar role in software development or tech organizations.Your primary responsibilities will include leading project delivery and collaboration with cross-functional teams to successfully...

Business Analyst Role at AvanadeAs a CRM Business Analyst at Avanade, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions tailored to your customers. You'll solve problems using your CRM knowledge as you liaise between Avanade clients, project teams, and the wider internal CRM...

IT Infrastructure Analyst**Job Overview:**We are seeking an experienced IT Infrastructure Analyst to join our team on a permanent basis.**Estimated Salary:** £50,000 - £70,000 per annum, depending on experience.**Key Responsibilities:**The successful candidate will be responsible for:Designing and implementing network architecture and infrastructure...

We are seeking a highly skilled Digital Product Data Analyst to join our team in Newcastle.This is a full-time role based in Innovate House, with a hybrid work pattern that includes working from home and Greggs House. The successful candidate will support the Digital Product Owner throughout the product lifecycle, assisting with everything from feature...

Pockit is a digital banking alternative that serves over 900,000 customers throughout the UK.We are looking for an expert in financial crime to lead a team of analysts and drive our risk management strategy forward. As Senior Financial Crime Analyst Lead, you will be responsible for implementing effective workflows, managing sanctions screening programs, and...

Join our multi-award-winning Apprenticeship scheme at EE and embark on an incredible journey as a Customer Experience Representative. With a competitive hourly rate of £10, you will have the opportunity to develop your skills and knowledge in customer service, while making a real difference to our customers' lives.Job Requirements:To succeed in this role,...

About the CompanyWe are Randstad, a leading recruitment agency with a passion for matching talented professionals with exciting career opportunities.Job DescriptionThis is an exciting opportunity for a highly skilled Data Analyst to join our Digital Core team. As a key member of our team, you will be responsible for developing and implementing data-driven...

About the RoleWe're currently seeking a highly motivated Customer Experience Lead to join our team at Arnold Clark Group in Newcastle. This exciting opportunity involves creating an outstanding customer experience by helping customers find the perfect vehicle and delivering exceptional service throughout their journey.

Job DescriptionWe are seeking a talented Customer Engagement Manager to join our team at LeoVegas UK. As a key member of our marketing department, you will play a crucial role in enhancing player engagement and driving commercial success through optimised multi-channel campaigns.Main Responsibilities:Develop and execute multi-channel CRM strategies and...

About the Role:We are seeking a highly motivated Service Desk Analyst to join our team at the Cabinet Office in Newcastle. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT systems and technologies.Key Responsibilities:Deliver high-quality customer service through efficient incident resolution and...

We are currently seeking a highly skilled Service Desk Analyst to join our team. This is a fantastic opportunity for someone looking to develop their career in IT support.">About the Role:Provide first and second-line support for IT-related issues.Interact with a diverse user base.Responsibilities:Provide exceptional customer service.Resolve technical issues...

Role Overview:As a Customer Engagement Manager at LeoVegas UK, you will play a pivotal role in driving customer engagement and loyalty through dynamic push notifications. This is an exciting opportunity to be part of a fast-paced team and contribute to the growth of our business.Key Responsibilities:Oversight of data-driven Live CRM strategies to enhance...

About the RoleAs a Customer Success Specialist at Peloton, you will be the front-line business driver in our retail showrooms. You will exhibit a keen knowledge of our product, services, and company.We are looking for upbeat, hardworking, and results-driven individuals who can understand the needs of their clients, build long-lasting relationships with these...

Job Summary:We are seeking an experienced Process Design Expert to join our Operations Training, Quality Assurance and Process Governance Team. The successful candidate will be responsible for mapping end-to-end customer journeys and processes to support our frontline teams.About the Role:This is a full-time position based in Quorum Business Park,...

Cyber Crime Concierge Security Engineer 2 RoleAt Cyber Crime, we're dedicated to delivering cutting-edge cybersecurity solutions tailored to the unique needs of our clients. If you're passionate about threat protection and have a knack for building strong partnerships, we want to hear from you!The estimated salary for this position is £65,000 - 85,000 per...