Customer Engagement Manager
1 month ago
As a Customer Engagement Manager at LeoVegas UK, you will play a pivotal role in driving customer engagement and loyalty through dynamic push notifications. This is an exciting opportunity to be part of a fast-paced team and contribute to the growth of our business.
Key Responsibilities:
- Oversight of data-driven Live CRM strategies to enhance customer experience during key events.
- Optimisation of push notification campaigns for improved player experience and commercial success.
- Leadership in data analysis to maximise ROI and ROE, leveraging insights to boost player value and engagement.
- Monitoring of budgets and performance targets for Live CRM initiatives, ensuring cost efficiency.
- Design and execution of automated customer journeys for live events and promotions.
- Mentorship and training of CRM Managers to foster growth and expertise within the team.
Requirements:
- Strong leadership and mentorship skills with a focus on collaborative environments.
- Expertise in project management, prioritising multiple tasks and projects in fast-paced settings.
- Knowledge of CRM platforms, campaign execution, and industry best practices.
Benefits:
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 28 days paid leave + public/bank holidays in England
- Matched pension contributions up to 6%
- BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
- 250 GBP wellness contribution annually (T&C apply)
- Free onsite parking and complimentary snacks and drinks.
- Team and office social events throughout the year.
- Enhanced parental leave
- A competitive salary of £60,000 - £80,000 per annum, depending on experience.
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