Customer Engagement Associate

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kind Consultancy Full time
Job Overview

KIND Consultancy is partnering with a leading banking and financial services brand to find a skilled Telephony Banking Associate. This is a fantastic opportunity for someone to start their career in banking or take their existing skills to the next level.

The salary for this role is £78 per hour via Umbrella, and the position comes with a range of benefits, including opportunities for growth and development. Our ideal candidate will be a motivated individual with excellent communication skills and a passion for delivering exceptional customer service.

Responsibilities
  1. Provide exceptional customer service via telephone and webchat.
  2. Support customers with their banking queries and concerns.
  3. Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  4. Stay up-to-date with company policies and procedures to ensure accurate information is provided to customers.


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