Customer Engagement Specialist

3 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Capita Full time

At Capita, we are committed to delivering exceptional service to our customers, and we are seeking a highly motivated Customer Engagement Specialist - Field to join our team in the Newcastle & Sunderland area. In this key role, you will be responsible for conducting door-to-door visits to properties without a registered TV licence, explaining TV licensing legislation and providing information on obtaining a TV licence.

About the Role:
  • You will be working closely with customers to understand their needs and provide solutions that meet their requirements.
  • You will need to communicate complex information clearly and concisely, ensuring that customers fully understand the importance of TV licensing.
  • You will also be responsible for maintaining accurate records of customer interactions and payments received.

We offer a competitive salary of £30,000, a company car or £3,700 annual car allowance, and a range of benefits including 23 days' holiday, a pension scheme, and access to our Employee Network Groups.

Key Requirements:
  • A full UK driving licence is essential for this role.
  • Excellent communication and interpersonal skills are required.
  • You will need to be able to work independently and as part of a team.


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