Banking Customer Support Associate

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kind Consultancy Full time

Kind Consultancy is seeking a highly skilled Banking Customer Support Associate to join our team.

This is a 6-month contract role, with the possibility of a permanent position to follow. The successful candidate will have strong communication skills and experience in frontline customer-facing telephone positions.

Your Key Responsibilities:

  • Deliver exceptional customer service via telephone and web chat
  • Act as an ambassador for the brand, providing outstanding support to customers
  • Build strong relationships with customers, addressing their inquiries and concerns

Requirements:

  • Strong communication skills, with a natural ability to engage with diverse personalities
  • Experience in frontline customer-facing telephone positions, with a proven track record of handling complex situations
  • Knowledge of Banking Fraud (though not essential)

Salary: $78 per hour, paid weekly via Umbrella

Location: Our office in Gosforth, Newcastle Upon Tyne



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