Banking Customer Support Associate
3 weeks ago
Kind Consultancy is seeking a highly skilled Banking Customer Support Associate to join our team.
This is a 6-month contract role, with the possibility of a permanent position to follow. The successful candidate will have strong communication skills and experience in frontline customer-facing telephone positions.
Your Key Responsibilities:
- Deliver exceptional customer service via telephone and web chat
- Act as an ambassador for the brand, providing outstanding support to customers
- Build strong relationships with customers, addressing their inquiries and concerns
Requirements:
- Strong communication skills, with a natural ability to engage with diverse personalities
- Experience in frontline customer-facing telephone positions, with a proven track record of handling complex situations
- Knowledge of Banking Fraud (though not essential)
Salary: $78 per hour, paid weekly via Umbrella
Location: Our office in Gosforth, Newcastle Upon Tyne
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