Banking Professional

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom This is an IT support group Full time

Live a life more Virgin.

We are recruiting into our Savings, Personal Current account, and In life teams to give our customers the top-class level of service they deserve and expect as part of being a valued Virgin Money customer.

Leverage your excellent communication skills to deliver exceptional customer experiences, ensuring that every interaction is positive, helpful, and memorable. Our goal is to make our customers happier about money, which means seeing and feeling the world as they do by creating a workforce that reflects their rich diversity.

This role involves working both onsite in Gosforth/Glasgow alongside working from home where possible. You will be expected to support our customers in their hour of need, delivering a fantastic level of customer service.

Key Responsibilities
  • Handle customer correspondence, process back-office documents, and make outbound calls with professionalism and empathy.
  • Utilize Microsoft Teams, Outlook, and Excel applications to manage tasks efficiently.
  • Support demand-based change, specifically relating to a flexible approach to hybrid working.
Red Hot Rewards
  • Enjoy generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
  • Take up to five extra paid well-being days per year.
  • Benefit from 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
  • Participate in a market-leading pension scheme.
  • Get free private medical cover, income protection, and life assurance.
  • Customize your benefits package with options like Cycle to Work, wellness and health assessments, and critical illness cover.
  • Flexibility is key - happy to discuss flexible working arrangements with you


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