Telephony Operations Associate

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kind Consultancy Full time

We are looking for a highly skilled Telephony Operations Associate to join our team at Kind Consultancy. The successful candidate will be working with a leading Banking & Financial Services brand in their Newcastle Upon Tyne office.

As a key member of the team, you will be responsible for delivering exceptional customer service via telephone and webchat, ensuring the customer experience is as positive as possible. You will also act as an ambassador for the brand, going above and beyond for customers whenever possible.

Our ideal candidate should have strong communication skills with a natural ability to engage and build a rapport with lots of different personalities – whether that be over the phone or via webchat. They should also have a background in frontline customer facing telephone positions and a track record of successfully talking to customers and handling sensitive and challenging situations.

The salary for this position is £17.78 per hour via Umbrella, working 35 hours per week Monday to Sunday. This is a fully office-based contract role, with the possibility of a permanent role to follow.



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