Information Technology Support Professional

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time

About This Role

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We are seeking a skilled Technical Solutions Specialist to join our team and provide exceptional technical support to our clients. As the primary point of contact, you will be responsible for addressing various issues and providing ongoing support.

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Key Responsibilities

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  • Identify root causes of incidents during calls and implement first-time fixes when possible.
  • Provide outstanding customer service as the voice of the company.
  • Communicate clearly and concisely with clients both verbally and in writing.
  • Log tickets in the support system and escalate issues when necessary.
  • Ensure adherence to service level agreements for phone and email support.
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About Senitor Associates

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We are a dynamic technology company that provides tailored business solutions to meet our customers' specific needs. Our services include Managed IT, Telephony, Document Management Systems, and Printers.

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Salary and Location

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This role offers a competitive salary range of £28-30K in Newcastle.



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