Process Design and Journey Mapping Specialist

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full time
Job Description

We are seeking a motivated Process Design and Journey Mapping Specialist to join our Operations Training, Quality Assurance and Process Governance Team. As a key member of this team, you will be responsible for creating Standard Operating Procedures (SOPs) and H2Gs that map E2E customer journeys and processes to support our frontline teams.

Key responsibilities include:

  • Mapped customer journeys to optimize processes and improve user experience
  • Developed SOPs and H2Gs to ensure consistency and efficiency in our operations
  • Collaborated with cross-functional teams to design and implement process improvements

About Verisure Careers

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.

Salary: £26,000 per annum+

Holidays: 21 days plus bank holidays, increasing to 23 days after 1 year's service

Working hours: Full-time, 37.5 hours per week, shift pattern between 8am-6pm Monday-Friday



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