Business Process Improvement Expert
7 days ago
We are looking for a skilled Business Process Improvement Expert to join our Operations Training, Quality Assurance and Process Governance Team. As a key member of this team, you will be responsible for designing and implementing process improvements to drive business growth.
Your primary responsibilities will include:
- Developing and maintaining Standard Operating Procedures (SOPs) and H2Gs to align with our company's objectives
- Collaborating with cross-functional teams to drive process adoption and continuous improvement
- Mapped customer journeys to optimize processes and improve user experience
What You'll Be Doing
You will be responsible for:
- Creating SOPs and H2Gs that map E2E customer journeys and processes to support our frontline teams
- Developing the Compass Administration Tool to correctly translate process flows into procedures with additional scripting to support advisors
- Enhancing user experience by monitoring and reviewing departmental performance
Salary: £26,000 per annum+
Holidays: 21 days plus bank holidays, increasing to 23 days after 1 year's service
Working hours: Full-time, 37.5 hours per week, shift pattern between 8am-6pm Monday-Friday
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