Marketplace Operations Manager

4 weeks ago

Manchester, United Kingdom THG Full time

About THG

We're a fast-paced, global technology group that specializes in taking brands directly to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to fully realize our vision and maintain our leadership in the rapidly evolving global industry.

Job Title: Marketplace Manager

Reporting to: Head of Marketplaces

Company: THG Nutrition

Location: THG HQ (WA15 0AF) Office based

Life at Nutrition & Wellness

Nutrition & Wellness is home to some of the world's most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins, and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we're a force for good, and we keep it real. These are the values that drive our team every day.

We're recruiting for an experienced Marketplace Manager to join THG Nutrition Division. As well as our iconic Myprotein Brand, you'll also work with the Myvitamins, Myvegan, and Exante portfolios. Across all our brands, we have ambitious plans to grow further online, and we're looking for a Marketplace Manager to help us achieve these.

Key Responsibilities:

  • Ensure the company's profit and volume objectives are successfully met.
  • Build strong relationships and interface across multiple functions both internally and externally.
  • Proactively create and run internal and external reports using a range of systems, analyzing external data and insights databases.
  • Oversee overall Amazon output - commercial and operational aspects.
  • Coordinate between various departments involved in accounts.
  • Chair meetings and ensure follow-ups.
  • Support senior managers in driving growth and developing strategy.
  • Generate KPIs and analyze output and data.
  • Fully manage the online ordering site.
  • Ensure the catalogue is up-to-date and accurate.
  • Develop upsell options and refresh marketing and creative content.
  • Generate KPIs and analyze output and data.

Requirements:

  • Working knowledge of Microsoft packages, including Excel, Word, and Outlook, with established analytical skills.
  • Not afraid to challenge when needed. We want different perspectives and ideas.
  • Minimum 2 years of experience with the Amazon platform, essential.
  • Additional experience with other in-house or public digital platforms, preferable.
  • Candidate should have experience communicating with and coordinating multiple departments within a business.
  • Strong communication skills, essential.

Benefits:

  • Access to bespoke development programs designed and developed by our in-house L&D team.
  • Continued development through our upskilling program, delivered in partnership with an industry-leading training provider.
  • 25 days annual leave plus bank holidays.
  • Don't want to work on your birthday? We don't either. Enjoy your day off on us.
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12 months.
  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa.
  • State-of-the-art on-site gym.
  • Access to our on-site physio.
  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Subsidized bus pass from Manchester City Centre to our ICON office.
  • Up to 50% staff discount on THG brands.
  • On-site staff shop.
  • Access to on-site barber.
  • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you're invited to an interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.

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