Customer Resolution Expert

3 weeks ago


Deeside, Flintshire, United Kingdom Iceland Food Group Full time

About Us:

Iceland Food Group is a dynamic and diverse team that truly cares about its customers. We're not just a corporate entity; we're a family of people who work together to deliver exceptional service.

The Role:

We're seeking a highly organized and driven Customer Resolution Expert to join our Executive Resolution team within Customer Care. As a key member of our team, you will be responsible for responding to and resolving all customer communications sent to the Executive Board Directors.

Responsibilities:

  • Respond to and resolve customer contacts in a timely and professional manner.
  • Manage damage and injury complaints from start to finish, ensuring seamless resolution for our customers.

Requirements:

  • Able to communicate effectively with various departments to obtain necessary information for resolution.
  • Demonstrate excellent customer care skills, including empathy, enthusiasm, and confidence.
  • Possess strong written and verbal communication skills.
  • Highly organized with a problem-solving attitude.
  • Strong typing skills and experience with Microsoft apps.

Benefits:

  • 15% discount in Iceland stores.
  • 30% discount at Club Individual Restaurants.
  • 33 days holiday (including bank holidays).
  • Pension (NEST).
  • Free onsite parking.
  • Onsite electric car charging ports.
  • Subsidized staff restaurant and Costa Coffee.
  • Christmas vouchers.
  • Refer a Friend Scheme.
  • Christmas Savings scheme.
  • Discounted dry cleaning.
  • Long service awards.

Salary: £25,000 - £32,000 per annum, dependent on experience.



  • Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Job OverviewWe are seeking a highly organized and customer-focused Customer Service Resolution Specialist to join our Executive Resolution team at Iceland Food Group.This is an exciting opportunity for a driven individual to work in a dynamic environment, utilizing their strong problem-solving skills and excellent communication abilities to deliver...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    We are seeking a Customer Focused, driven Advisor to work within our Customer Care team within Executive Resolution at Iceland Food Group Careers.The Overall Purpose of the role is to respond and resolve all customer communications that are made to the board of Executives. This includes responding to customer contacts sent to the Executive Board Directors,...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    About the RoleWe are seeking a highly organized and detail-focused individual to join our Customer Care team as an Executive Resolution Advisor. The successful candidate will be responsible for responding to and resolving customer communications sent to the Executive Board Directors, as well as managing damage and injury complaints from start to finish.Key...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Job Summary:We are seeking a skilled and dedicated individual to join our Customer Care team as a Board Resolution Liaison. This role involves responding to and resolving customer communications sent to the Executive Board Directors, ensuring seamless resolution and maintaining excellent customer relationships.Responsibilities:Respond to customer contacts in...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Job DescriptionWe are seeking a skilled Resolution and Complaints Manager to join our Customer Care team at Iceland Food Group.This role involves responding to and resolving customer communications, managing damage and injury complaints, and collaborating with various departments to deliver exceptional customer experiences.Key Skills and...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Customer Focus and ResolutionWe are seeking a highly organized and detail-oriented individual to join our Executive Resolution team within Iceland Food Group.About the RoleThe main purpose of this position is to respond and resolve all customer communications sent to the Executive Board Directors, as well as case manage damage and injury complaints from...

  • Resolution Expert

    4 weeks ago


    Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    We are seeking an experienced and skilled Executive Support Advisor to join our team at Iceland Food Group Careers. The successful candidate will be responsible for responding to customer communications, resolving issues, and providing exceptional customer care.The salary for this role is estimated to be around £30,000 per annum, depending on experience....


  • Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Resolution and Customer Care ExpertiseIceland Food Group is looking for an experienced individual to take on the role of Executive Case Manager within our Executive Resolution team.About the PositionThis key position involves responding to customer communications and managing cases related to damage and injury complaints. The estimated salary for this role...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Liaison to join our team at Iceland Food Group Careers. In this role, you will be responsible for dealing with incoming work from various channels across the business, ensuring customers have a smooth shopping experience in our stores and online.The ideal candidate will possess excellent...


  • Deeside, Flintshire, United Kingdom P&O Ferrymasters Full time

    About the Role\We are seeking a Customer Service Facilitator to join our team at P&O Ferrymasters. In this role, you will provide exceptional customer service by supporting our Operations Supervisor, ensuring day-to-day operations run smoothly for our customers.\You will work closely with a dedicated team of Customer Service Representatives and transport...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    Iceland Food Group Careers is a leading food retail company looking for a talented individual to join our Executive Resolution team as a Customer Service Resolution Specialist.The ideal candidate will have excellent communication skills and be able to provide a high level of customer service. The salary for this role is estimated to be around £28,000 per...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Customer Service ExcellenceWe are seeking a skilled individual to fill the role of Strategic Resolution Consultant within our Executive Resolution team at Iceland Food Group.About the RoleThis strategic position involves providing exceptional customer service, managing customer communications, and resolving complex issues. The estimated annual salary for...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    About the RoleIn this exciting position as an Operational Support Specialist, you will play a vital role in ensuring the seamless operation of our retail business. Your primary responsibility will be to handle customer inquiries and resolve issues in a timely and professional manner.You will collaborate closely with our store teams and front-line staff to...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    About the Opportunity:This exciting role offers an opportunity to make a real difference in the lives of our customers. As a Customer Care Specialist, you will be the face of Iceland Food Group, providing exceptional service and resolution to our valued customers.Key Responsibilities:Provide timely and effective responses to customer communications.Case...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    About UsIceland Food Group Careers is a leading food retailer dedicated to delivering exceptional customer experiences. We operate a network of stores and online platforms, serving a diverse customer base with a wide range of products.We are committed to creating a positive work environment, valuing our employees' contributions and providing opportunities...


  • Deeside, Flintshire, United Kingdom MaxAd Careers Full time

    Job Description:">We are seeking a highly motivated and experienced Laboratory Design Solutions Expert to join our team at MaxAd Careers.">The Role:">The ideal candidate will have a strong background in laboratory design and construction, with excellent communication and project management skills.">About the Company:">Our client provides specialized...


  • Deeside, Flintshire, United Kingdom Trek Recruitment Full time

    Company OverviewTrek Recruitment is proud to be recruiting on behalf of our client, a rapidly growing European manufacturing powerhouse that has invested heavily in its state-of-the-art facility. They're seeking a highly skilled Customer Service Specialist to join their expanding team. This is an exciting opportunity to be part of a dynamic organization that...


  • Deeside, Flintshire, United Kingdom P&O Ferrymasters Full time

    About the RoleWe are seeking a highly skilled Operations Coordinator to join our team at P&O Ferrymasters. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our customer's contracts.As Contract Co-ordinator, you will be responsible for supporting the Operations Supervisor to ensure the continuing day-to-day...


  • Deeside, Flintshire, United Kingdom P&O Ferrymasters Full time

    As a Contract Support Specialist, you will play a crucial role in ensuring the continuing day-to-day running of our customer's contract. You will be part of a highly dedicated and professional team consisting of experienced Customer Service Representatives and transport experts to provide a high service level for our customer.The role involves:Ensuring...


  • Deeside, Flintshire, United Kingdom P&O Ferrymasters Full time

    Job OverviewWe are seeking an experienced Contract Coordinator to support our Operations Supervisor in ensuring day-to-day operations run smoothly for our customer. The ideal candidate will work collaboratively with a dedicated team of Customer Service Representatives and transport experts to deliver high-quality service.We offer a competitive salary range...