Retail Operations Coordinator

14 hours ago


Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time
About Us

Iceland Food Group Careers is a leading food retailer dedicated to delivering exceptional customer experiences. We operate a network of stores and online platforms, serving a diverse customer base with a wide range of products.

We are committed to creating a positive work environment, valuing our employees' contributions and providing opportunities for growth and development. Our company culture emphasizes innovation, teamwork, and customer-centricity, driving us to excel in everything we do.

Job Title: Retail Operations Coordinator

Location: [Location]

Job Type: Full-time

Salary Range: £37,000 - £45,000 per annum

About the Role:

This exciting opportunity as a Retail Operations Coordinator offers the chance to join our dynamic team and contribute to delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with store teams to ensure seamless service delivery.

Key Responsibilities:

  • Manage customer inquiries and respond to queries in a timely and professional manner.
  • Escalate critical issues impacting customer experience and functionality to senior management.
  • Support the resolution of online platform and app-related queries, working closely with internal teams.
  • Collaborate with store teams to address operational challenges and ensure consistent customer experiences.
  • Contribute to the analysis and resolution of payment disputes, utilizing logical reasoning and technical expertise.

Requirements:

  • Degree in a relevant field (e.g., Business Administration, Marketing) or equivalent experience.
  • Minimum 2 years of experience in a customer-facing role or similar position.
  • Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
  • Strong analytical and problem-solving skills, with the capacity to analyze complex situations and propose effective solutions.

Benefits:

  • A competitive salary range.
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
  • Opportunities for professional growth and development within a dynamic organization.


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