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Customer Service Coordinator

1 month ago

Deeside, Flintshire, United Kingdom Ralawise Full time
Job Title

Customer Service Coordinator

About Ralawise

Ralawise is a company that values excellent customer service and administrative support. We are seeking an experienced Customer Service Coordinator to join our team.

Job Description

We are looking for a highly organized and detail-oriented individual to manage the front desk operations and provide administrative support to our directors and Customer Operations Department. This role involves a combination of reception duties, which include being the first point of contact for visitors and callers, and administrative support, including booking rooms, travel arrangements, and supporting customer services and aftersales.

Key Responsibilities:
  • Greet and Welcome Visitors: Greet and welcome visitors professionally and ensure they feel at ease in our office.
  • Answer Calls and Emails: Answer, screen, and forward phone calls and emails in a polite and timely manner.
  • Maintain Reception Area: Ensure the reception area is tidy, welcoming, and well-maintained at all times.
  • Direct Visitors: Handle visitor inquiries and direct them to the appropriate staff members.
  • Schedule Meetings: Schedule and coordinate meetings and appointments, ensuring meeting rooms are prepared in advance.
  • Manage Visitor Logbook: Maintain a visitor logbook and issue visitor badges as required.
  • Provide Refreshments: Provide refreshments and arrange catering for meetings as needed.
  • Distribute Mail: Receive and distribute incoming mail, packages, and deliveries promptly.
  • Manage Correspondence: Manage outgoing correspondence, ensuring timely dispatch.
  • Travel Coordination: Arrange domestic and international travel, including flights, accommodation, and transportation for the directors.
  • Ensure Travel Documents: Ensure all travel documents, including visas and tickets, are in order and available.
  • Administrative Tasks: Perform a range of administrative tasks such as expense management, invoicing, and office supplies procurement.
  • Support Customer Services: Support the Customer Services and Aftersales Departments with day-to-day administration, order processing, and report management.
  • Personal Assistant: Assist directors with personal tasks as required, such as managing personal appointments, reservations, and errands.
Requirements

To be successful in this role, you will need:

  • A minimum of £25,000 per annum, depending on experience.
  • Previous experience in a Receptionist / Front of house role and providing administrative support to senior executives.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office applications.
  • Able to maintain confidentiality and handle sensitive information discreetly.
Benefits

We offer a competitive salary and benefits package, including:

  • Generous annual leave allowance.
  • Pension scheme.
  • Life assurance.
  • Opportunities for career development and professional growth.
About the Location

This is not a remote working role, so please do not apply unless you live in a commutable distance to CH5 2UA.