Order-to-Cash Process Coordinator

7 days ago


Deeside, Flintshire, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full time
About Industrie Cartarie Tronchetti UK Ltd

We are a global leader in tissue manufacturing, committed to delivering outstanding quality products and services to our customers. We are seeking a highly skilled and motivated Order-to-Cash Process Coordinator to join our dynamic team.

Job Overview

This role is critical in shaping the customer journey, acting as the main point of contact for customers and coordinating customer support. Key responsibilities include:

Key Responsibilities
  • Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues efficiently.
  • Process and manage sales orders in SAP, ensuring data accuracy and adherence to company procedures.
  • Administer and maintain on-invoice commercial agreements, including pricing and discounts, in line with company policies.
  • Manage off-invoice commercial agreements, such as services and bonuses, ensuring accurate documentation and compliance.
  • Handle potential customer complaints related to sales orders, resolving issues quickly and appropriately.
  • Management of credit and debit notes efficiently, ensuring proper documentation and approval processes.
Requirements
  • Proven experience in customer service or sales support, preferably within manufacturing.
  • Experience in SAP or similar ERP systems.
  • Knowledge and understanding of best practice and experience working with retailers.
  • Excellent communication skills.
  • Estimated salary: £42,000 per annum.


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