Tissue Manufacturing Support Professional

7 days ago


Deeside, Flintshire, United Kingdom CV-Library Full time

Industrie Cartarie Tronchetti UK Ltd is a leading global manufacturer of tissue products, committed to delivering high-quality solutions to our customers. We are currently seeking an experienced Tissue Manufacturing Support Professional to join our dynamic team in Deeside.

The successful candidate will have a strong background in customer service or sales support, preferably within the manufacturing industry. They will be responsible for coordinating customer support efforts, working closely with internal teams to ensure seamless execution of the order-to-cash process.

Key Responsibilities:

  • Respond to customer inquiries, provide accurate information, and resolve issues efficiently.
  • Process and manage sales orders in SAP, ensuring data accuracy and adherence to company procedures.
  • Administer and maintain on-invoice commercial agreements, including pricing and discounts, in line with company policies.
  • Manage off-invoice commercial agreements, such as services and bonuses, ensuring accurate documentation and compliance.
  • Handle potential customer complaints related to sales orders, resolving issues quickly and appropriately.
  • Management of credit and debit notes efficiently, ensuring proper documentation and approval processes.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, and a comprehensive benefits package. If you are a detail-oriented and organized individual who is passionate about delivering exceptional results, please submit your application.



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