Customer Service Specialist Lead

7 days ago


Deeside, Flintshire, United Kingdom CV-Library Full time

At Industrie Cartarie Tronchetti UK Ltd, we are seeking a highly skilled Customer Service Specialist Lead to join our team in Deeside. As a key player in our tissue manufacturing operations, you will be responsible for providing exceptional customer support and driving sales growth.

The ideal candidate will have proven experience in a customer service or sales support role, preferably within manufacturing. They should also possess excellent communication skills and the ability to work closely with internal teams to ensure seamless execution of the order-to-cash process.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues efficiently.
  • Process and manage sales orders in SAP, ensuring data accuracy and adherence to company procedures.
  • Administer and maintain on-invoice commercial agreements, including pricing and discounts, in line with company policies.
  • Manage off-invoice commercial agreements, such as services and bonuses, ensuring accurate documentation and compliance.
  • Handle potential customer complaints related to sales orders, resolving issues quickly and appropriately.
  • Management of credit and debit notes efficiently, ensuring proper documentation and approval processes.

We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, please submit your application.



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