Customer Service Resolution Specialist

14 hours ago


Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

We are seeking a Customer Focused, driven Advisor to work within our Customer Care team within Executive Resolution at Iceland Food Group Careers.

The Overall Purpose of the role is to respond and resolve all customer communications that are made to the board of Executives. This includes responding to customer contacts sent to the Executive Board Directors, as well as case managing damage and injury complaints beginning to end.

Key Responsibilities include:

  • Responding to customer inquiries in a timely and professional manner
  • Providing excellent customer care skills in terms of empathy, enthusiasm and confidence
  • Liaising with different departments to get necessary information to put a resolution in place

Key Skills and Qualifications include:

  • Highly organised and able to manage multiple tasks simultaneously
  • Able to problem solve and think critically
  • Strong written and verbal communication skills

Salary: £25,000 - £35,000 per annum based on experience. We offer a competitive benefits package including pension scheme, life assurance, and annual leave entitlement.

Iceland Food Group Careers values diversity and inclusion in the workplace. We are an equal opportunities employer and welcome applications from candidates who share our values.



  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Liaison to join our team at Iceland Food Group Careers. In this role, you will be responsible for dealing with incoming work from various channels across the business, ensuring customers have a smooth shopping experience in our stores and online.The ideal candidate will possess excellent...


  • Deeside, Flintshire, United Kingdom CV-Library Full time

    At Industrie Cartarie Tronchetti UK Ltd, we are seeking a highly skilled Customer Service Specialist Lead to join our team in Deeside. As a key player in our tissue manufacturing operations, you will be responsible for providing exceptional customer support and driving sales growth.The ideal candidate will have proven experience in a customer service or...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    About the RoleIn this exciting position as an Operational Support Specialist, you will play a vital role in ensuring the seamless operation of our retail business. Your primary responsibility will be to handle customer inquiries and resolve issues in a timely and professional manner.You will collaborate closely with our store teams and front-line staff to...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    Iceland Food Group Careers is a leading food retail company looking for a talented individual to join our Executive Resolution team as a Customer Service Resolution Specialist.The ideal candidate will have excellent communication skills and be able to provide a high level of customer service. The salary for this role is estimated to be around £28,000 per...


  • Deeside, Flintshire, United Kingdom Global Technology Solutions Ltd Full time

    Job Title: IT Technical SpecialistSalary: £140 per dayWe are seeking an experienced IT Technical Specialist to join our team at Global Technology Solutions Ltd in Connahs Quay. As a key member of our support team, you will be responsible for managing IT support tickets, providing onsite and remote desktop support, and ensuring timely resolution of hardware,...


  • Deeside, Flintshire, United Kingdom Astute People Full time

    Company OverviewAstute People, a leading provider of technical support services, is seeking an experienced Technical Service Specialist to join our team. We work closely with HTSL Group, offering technical service support at Deeside. Our ideal candidate will have up to 3 years of experience in a technical or customer support role and possess a qualification...


  • Deeside, Flintshire, United Kingdom Convatec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Deeside, Flintshire, United Kingdom Trek Recruitment Ltd Full time

    Trek Recruitment Ltd is proud to be working with a leading European manufacturing company to recruit a highly skilled Deeside Customer Experience Specialist. The company is committed to delivering exceptional customer service, and we are looking for a talented individual to join their team.This role offers a fantastic opportunity to develop skills and...


  • Deeside, Flintshire, United Kingdom Getting In Limited Full time

    Job SummaryWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at Travis Perkins PLC.Main Responsibilities:Provide exceptional customer service to ensure high levels of customer satisfactionHandle customer queries and resolve issues in a timely and professional mannerWork collaboratively with colleagues to achieve...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    Iceland Food Group Careers is seeking a Customer Experience Support Specialist to join our team. In this role, you'll play a critical part in ensuring our customers have a seamless shopping experience in-store and online.The estimated salary for this position is £27,500 - £32,500 per annum, depending on location and experience.Job DescriptionAs a Customer...


  • Deeside, Flintshire, United Kingdom Trek Recruitment Ltd Full time

    We are excited to be recruiting on behalf of our client, a rapidly expanding European manufacturing powerhouse. Theyre investing in a state-of-the-art facility and are seeking a passionate Customer Service Ambassador to join their growing team.The successful candidate will have the opportunity to work with a dynamic team, contributing to the company's...


  • Deeside, Flintshire, United Kingdom Ralawise Full time

    Job TitleCustomer Service CoordinatorAbout RalawiseRalawise is a company that values excellent customer service and administrative support. We are seeking an experienced Customer Service Coordinator to join our team.Job DescriptionWe are looking for a highly organized and detail-oriented individual to manage the front desk operations and provide...


  • Deeside, Flintshire, United Kingdom Global Technology Solutions Ltd Full time £140

    Job Title: Technical Support Specialist - IT InfrastructureWe are seeking a skilled and proactive Technical Support Specialist to join our team at Global Technology Solutions Ltd. in Connahs Quay.About the Role:This is an exciting opportunity for a motivated and organized individual to join our dynamic team, providing exceptional technical support to our...

  • Resolution Expert

    10 hours ago


    Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    We are seeking an experienced and skilled Executive Support Advisor to join our team at Iceland Food Group Careers. The successful candidate will be responsible for responding to customer communications, resolving issues, and providing exceptional customer care.The salary for this role is estimated to be around £30,000 per annum, depending on experience....


  • Deeside, Flintshire, United Kingdom Trek Recruitment Full time

    Company OverviewTrek Recruitment is proud to be recruiting on behalf of our client, a rapidly growing European manufacturing powerhouse that has invested heavily in its state-of-the-art facility. They're seeking a highly skilled Customer Service Specialist to join their expanding team. This is an exciting opportunity to be part of a dynamic organization that...


  • Deeside, Flintshire, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full time

    About Industre Cartarie Tronchetti UK Ltd">We are a leading global manufacturer of tissue products. Our mission is to deliver exceptional quality and service to our customers.This role plays a key part in ensuring customer satisfaction, working closely with internal teams to provide timely and accurate support.Key Responsibilities:Respond promptly to...


  • Deeside, Flintshire, United Kingdom Trek Recruitment Full time

    Job OverviewThe role of Customer Service Specialist is a critical component in delivering exceptional customer experiences. Located in Deeside, this position comes with a salary range of £25,000 - £30,000 + an excellent benefits package. The job involves working days, Monday to Friday, on a permanent basis.In collaboration with the internal teams, you will...


  • Deeside, Flintshire, United Kingdom Evri Full time

    Evri Courier Job DescriptionAs a Freight Transport Specialist with Evri, you will play a vital role in delivering packages to customers across the UK.This is an excellent opportunity to earn up to £17-£21 per hour during the busiest weeks of the year, with a generous welcome payment of £800 and fast access to earnings within 48 hours.You will be...


  • Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

    About UsIceland Food Group Careers is a leading food retailer dedicated to delivering exceptional customer experiences. We operate a network of stores and online platforms, serving a diverse customer base with a wide range of products.We are committed to creating a positive work environment, valuing our employees' contributions and providing opportunities...


  • Deeside, Flintshire, United Kingdom Astute People Full time

    Technical Support RoleAstute People's nuclear team has been retained by HTSL Group to provide technical service support at Deeside. As a Customer Support Engineer, you will play a key role in troubleshooting, preparing quotes, and explaining product features to enhance customer satisfaction and drive sales. If you're an experienced technical support...