Operational Support Specialist
18 hours ago
In this exciting position as an Operational Support Specialist, you will play a vital role in ensuring the seamless operation of our retail business. Your primary responsibility will be to handle customer inquiries and resolve issues in a timely and professional manner.
You will collaborate closely with our store teams and front-line staff to identify and address operational challenges, guaranteeing a consistent customer experience across all touchpoints. Additionally, you will assist in investigating payment disputes, analyzing complex situations, and providing logical conclusions to drive effective resolutions.
Key Accountabilities:
- Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information.
- Escalate critical issues affecting customer experience and functionality to senior management.
- Support the resolution of online platform and app-related queries, collaborating with internal teams as needed.
- Contribute to the analysis and resolution of payment disputes, utilizing logical reasoning and technical expertise.
- Promote a positive customer experience by fostering strong relationships with customers and internal stakeholders.
Requirements:
- Degree in a relevant field (e.g., Business Administration, Marketing) or equivalent experience.
- Minimum 2 years of experience in a customer-facing role or similar position.
- Exceptional communication and interpersonal skills, with the ability to engage diverse audiences.
- Strong analytical and problem-solving skills, with the capacity to analyze complex situations and propose effective solutions.
Our Company Culture:
- We prioritize employee well-being, offering a supportive and inclusive work environment.
- We foster innovation, encouraging creativity and collaboration among team members.
- We strive for excellence, setting high standards for ourselves and our partners.
Salary Range: £34,500 - £42,000 per annum.
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