Operational Support Specialist

18 hours ago


Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time
About the Role

In this exciting position as an Operational Support Specialist, you will play a vital role in ensuring the seamless operation of our retail business. Your primary responsibility will be to handle customer inquiries and resolve issues in a timely and professional manner.

You will collaborate closely with our store teams and front-line staff to identify and address operational challenges, guaranteeing a consistent customer experience across all touchpoints. Additionally, you will assist in investigating payment disputes, analyzing complex situations, and providing logical conclusions to drive effective resolutions.

Key Accountabilities:

  • Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information.
  • Escalate critical issues affecting customer experience and functionality to senior management.
  • Support the resolution of online platform and app-related queries, collaborating with internal teams as needed.
  • Contribute to the analysis and resolution of payment disputes, utilizing logical reasoning and technical expertise.
  • Promote a positive customer experience by fostering strong relationships with customers and internal stakeholders.

Requirements:

  • Degree in a relevant field (e.g., Business Administration, Marketing) or equivalent experience.
  • Minimum 2 years of experience in a customer-facing role or similar position.
  • Exceptional communication and interpersonal skills, with the ability to engage diverse audiences.
  • Strong analytical and problem-solving skills, with the capacity to analyze complex situations and propose effective solutions.

Our Company Culture:

  • We prioritize employee well-being, offering a supportive and inclusive work environment.
  • We foster innovation, encouraging creativity and collaboration among team members.
  • We strive for excellence, setting high standards for ourselves and our partners.

Salary Range: £34,500 - £42,000 per annum.



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