Retail Operations Support Coordinator
12 hours ago
We are recruiting for a Retail Operations Support Coordinator to join our team at Iceland Food Group Careers. In this role, you'll be working behind the scenes to ensure our customers have a smooth shopping experience in-store and online.
The estimated salary for this position is £22,000 - £28,000 per annum, depending on location and experience.
Job Description
As a Retail Operations Support Coordinator, you'll be responsible for:
- Dealing with incoming work from various channels across the business
- Providing advice and assistance to our offshore Contact Centre
- Escalating issues that impact customer functionality immediately
You'll also be working closely with our stores and front-line staff to resolve operational issues and assist with payment disputes.
Key Skills and Qualifications
To succeed in this role, you'll need:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Knowledge of Salesforce, Braintree, and PayPal
Benefits
We offer a range of benefits, including:
- Competitive salary and bonus scheme
- Ongoing training and development opportunities
- A supportive and collaborative team environment
Others
This is a fantastic opportunity to join a dynamic and customer-focused team. Apply now to become a part of our success story
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