Retail Operations Support Coordinator

12 hours ago


Deeside, Flintshire, United Kingdom Iceland Food Group Careers Full time

We are recruiting for a Retail Operations Support Coordinator to join our team at Iceland Food Group Careers. In this role, you'll be working behind the scenes to ensure our customers have a smooth shopping experience in-store and online.

The estimated salary for this position is £22,000 - £28,000 per annum, depending on location and experience.

Job Description

As a Retail Operations Support Coordinator, you'll be responsible for:

  • Dealing with incoming work from various channels across the business
  • Providing advice and assistance to our offshore Contact Centre
  • Escalating issues that impact customer functionality immediately

You'll also be working closely with our stores and front-line staff to resolve operational issues and assist with payment disputes.

Key Skills and Qualifications

To succeed in this role, you'll need:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of Salesforce, Braintree, and PayPal

Benefits

We offer a range of benefits, including:

  • Competitive salary and bonus scheme
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment

Others

This is a fantastic opportunity to join a dynamic and customer-focused team. Apply now to become a part of our success story



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