Customer Support Specialist
13 hours ago
About Industre Cartarie Tronchetti UK Ltd
">We are a leading global manufacturer of tissue products. Our mission is to deliver exceptional quality and service to our customers.
This role plays a key part in ensuring customer satisfaction, working closely with internal teams to provide timely and accurate support.
Key Responsibilities:
- Respond promptly to customer inquiries and resolve issues efficiently.
- Process and manage sales orders in SAP, maintaining data accuracy and adhering to company procedures.
- Manage commercial agreements, including pricing and discounts, according to company policies.
- Handle customer complaints related to sales orders and resolve issues quickly and appropriately.
- Efficiently manage credit and debit notes, ensuring proper documentation and approval processes.
Requirements:
- Proven experience in a similar role, demonstrating excellent communication and problem-solving skills.
- Familiarity with SAP and ability to learn new systems quickly.
- Strong attention to detail and organizational skills, with the ability to work under pressure.
- Ambitious and motivated individual, willing to take ownership of tasks and responsibilities.
Estimated Salary: £35,000 - £45,000 per annum, depending on experience.
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