Customer Support Specialist

13 hours ago


Deeside, Flintshire, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full time

About Industre Cartarie Tronchetti UK Ltd

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We are a leading global manufacturer of tissue products. Our mission is to deliver exceptional quality and service to our customers.

This role plays a key part in ensuring customer satisfaction, working closely with internal teams to provide timely and accurate support.

Key Responsibilities:

  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Process and manage sales orders in SAP, maintaining data accuracy and adhering to company procedures.
  • Manage commercial agreements, including pricing and discounts, according to company policies.
  • Handle customer complaints related to sales orders and resolve issues quickly and appropriately.
  • Efficiently manage credit and debit notes, ensuring proper documentation and approval processes.

Requirements:

  • Proven experience in a similar role, demonstrating excellent communication and problem-solving skills.
  • Familiarity with SAP and ability to learn new systems quickly.
  • Strong attention to detail and organizational skills, with the ability to work under pressure.
  • Ambitious and motivated individual, willing to take ownership of tasks and responsibilities.

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.



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