Tissue Manufacturing Customer Support Specialist
1 week ago
We are a leading manufacturer of tissue products, dedicated to providing exceptional quality and service to our customers. As we continue to grow and expand our operations, we are seeking a highly skilled and motivated Tissue Manufacturing Customer Support Specialist to join our team.
Job DescriptionThis role is critical in ensuring seamless execution of the order-to-cash process, working closely with internal teams and external partners to deliver excellent customer service. Key responsibilities include:
Responsibilities- Provide prompt and professional responses to customer inquiries, addressing their concerns and resolving issues efficiently.
- Process and manage sales orders in SAP, maintaining data accuracy and adhering to company procedures.
- Administer and maintain commercial agreements, including pricing and discounts, in line with company policies.
- Manage off-invoice commercial agreements, such as services and bonuses, ensuring accurate documentation and compliance.
- Resolve customer complaints related to sales orders, addressing issues quickly and effectively.
- Manage credit and debit notes efficiently, ensuring proper documentation and approval processes.
- Proven experience in customer service or sales support, preferably within manufacturing.
- Experience in SAP or similar ERP systems.
- Knowledge and understanding of best practice and experience working with retailers.
- Excellent communication skills.
- Estimated salary: £38,000 per annum.
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