Tissue Manufacturing Customer Support Specialist

1 week ago


Deeside, Flintshire, United Kingdom Industrie Cartarie Tronchetti UK Ltd Full time
About Industrie Cartarie Tronchetti UK Ltd

We are a leading manufacturer of tissue products, dedicated to providing exceptional quality and service to our customers. As we continue to grow and expand our operations, we are seeking a highly skilled and motivated Tissue Manufacturing Customer Support Specialist to join our team.

Job Description

This role is critical in ensuring seamless execution of the order-to-cash process, working closely with internal teams and external partners to deliver excellent customer service. Key responsibilities include:

Responsibilities
  • Provide prompt and professional responses to customer inquiries, addressing their concerns and resolving issues efficiently.
  • Process and manage sales orders in SAP, maintaining data accuracy and adhering to company procedures.
  • Administer and maintain commercial agreements, including pricing and discounts, in line with company policies.
  • Manage off-invoice commercial agreements, such as services and bonuses, ensuring accurate documentation and compliance.
  • Resolve customer complaints related to sales orders, addressing issues quickly and effectively.
  • Manage credit and debit notes efficiently, ensuring proper documentation and approval processes.
Requirements
  • Proven experience in customer service or sales support, preferably within manufacturing.
  • Experience in SAP or similar ERP systems.
  • Knowledge and understanding of best practice and experience working with retailers.
  • Excellent communication skills.
  • Estimated salary: £38,000 per annum.


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