Contract Support Specialist

1 week ago


Deeside, Flintshire, United Kingdom P&O Ferrymasters Full time

As a Contract Support Specialist, you will play a crucial role in ensuring the continuing day-to-day running of our customer's contract. You will be part of a highly dedicated and professional team consisting of experienced Customer Service Representatives and transport experts to provide a high service level for our customer.

The role involves:

  • Ensuring collection and delivery expectations are met in both an effective and efficient way
  • Raising and managing bookings while keeping key personnel informed of all necessary changes
  • Liaising with Asset and Charter contacts to achieve optimum service
  • Supporting activities such as customs clearance and standkit change overs
  • Collating information relevant for various KPIs on a weekly and monthly basis and reporting to line manager
  • Liaising with P&OFM employees at other sites to maximise efficiencies for the customer

Key skills and qualifications include:

  • Strong organisational skills, including ability to prioritise and manage own workload
  • An eye for detail and excellent customer service
  • Good IT skills, including MS Word and Excel
  • H&S knowledge and awareness
  • Ability to develop and maintain good working relationships at all levels

Salary: £26,500 - £29,000 per annum, dependent on experience

P&O Ferrymasters is a leading logistics company operating from over 20 locations in 13 countries. We offer a competitive package including Company pension, P&O Ferries travel concessions, Employee Assistance Scheme, wellbeing programme, and opportunities for personal and professional training and development.



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