Operational Support Specialist

3 weeks ago


Deeside, Flintshire, United Kingdom P&O Ferrymasters Full time

About the Role

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We are seeking an Operational Support Specialist to join our team at P&O Ferrymasters. In this role, you will provide essential support to our Operations Supervisor, ensuring day-to-day operations run smoothly for our customers.

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As an Operational Support Specialist, you will work closely with a dedicated team of Customer Service Representatives and transport experts to deliver high-quality service. Your primary responsibility will be to meet collection and delivery expectations efficiently and effectively.

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You will also be responsible for raising and managing bookings, keeping key personnel informed of changes, and liaising with Asset and Charter contacts to achieve optimal service levels.

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In addition, you will support activities such as customs clearance and standkit change overs, collect data for weekly and monthly KPIs, and report to your line manager.

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To be successful in this role, you should have previous experience in a customer-focused operational role, with excellent communication skills and organizational abilities.

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Your Profile

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You should possess strong organizational skills, including prioritization and workload management, an eye for detail, and commitment to customer satisfaction.

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Able to build and maintain strong working relationships, proficiency in MS Word and Excel, and basic IT skills are also essential.

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About Us

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P&O Ferrymasters works with global companies to ensure their goods reach their destinations on time and efficiently. We operate across Europe and the Northern Mediterranean, covering road, rail, and sea routes.

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We offer a competitive package, with a salary range of £25-28k p.a., based on experience, and other benefits including Company pension, P&O Ferries travel concessions, Employee Assistance Scheme, and opportunities for training and development.



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