Operational Support Specialist
3 weeks ago
About the Role
\We are seeking an Operational Support Specialist to join our team at P&O Ferrymasters. In this role, you will provide essential support to our Operations Supervisor, ensuring day-to-day operations run smoothly for our customers.
\As an Operational Support Specialist, you will work closely with a dedicated team of Customer Service Representatives and transport experts to deliver high-quality service. Your primary responsibility will be to meet collection and delivery expectations efficiently and effectively.
\You will also be responsible for raising and managing bookings, keeping key personnel informed of changes, and liaising with Asset and Charter contacts to achieve optimal service levels.
\In addition, you will support activities such as customs clearance and standkit change overs, collect data for weekly and monthly KPIs, and report to your line manager.
\To be successful in this role, you should have previous experience in a customer-focused operational role, with excellent communication skills and organizational abilities.
\Your Profile
\You should possess strong organizational skills, including prioritization and workload management, an eye for detail, and commitment to customer satisfaction.
\Able to build and maintain strong working relationships, proficiency in MS Word and Excel, and basic IT skills are also essential.
\About Us
\P&O Ferrymasters works with global companies to ensure their goods reach their destinations on time and efficiently. We operate across Europe and the Northern Mediterranean, covering road, rail, and sea routes.
\We offer a competitive package, with a salary range of £25-28k p.a., based on experience, and other benefits including Company pension, P&O Ferries travel concessions, Employee Assistance Scheme, and opportunities for training and development.
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