Operations Support Specialist

7 days ago


Deeside, Flintshire, United Kingdom P&O Ferrymasters Full time
Job Overview

We are seeking an experienced Contract Coordinator to support our Operations Supervisor in ensuring day-to-day operations run smoothly for our customer. The ideal candidate will work collaboratively with a dedicated team of Customer Service Representatives and transport experts to deliver high-quality service.

We offer a competitive salary range of £25-28k per annum, based on experience.

Main Responsibilities
  • Meet collection and delivery expectations efficiently and effectively, maintaining strong communication with Customer personnel.
  • Raise and manage bookings, keeping key personnel informed of changes and liaising with Asset and Charter contacts to achieve optimal service levels.
  • Support activities such as customs clearance and standkit change overs, ensuring seamless logistics management.
  • Collect data for weekly and monthly KPIs and report to line manager, contributing to the continuous improvement of our services.
  • Liaise with P&OFM employees at other sites to maximize efficiency for the customer, fostering a collaborative work environment.
Your Profile

To succeed in this role, you should have previous experience in a customer-focused operational position, possessing excellent communication skills and organizational abilities.

  • Strong organizational skills, including prioritization and workload management, to ensure efficient task completion.
  • An eye for detail and commitment to customer satisfaction, guaranteeing high-quality service delivery.
  • Proficiency in MS Word and Excel, with basic IT skills, to efficiently manage data and reports.
  • H&S knowledge and awareness, promoting a safe working environment.
  • Able to build and maintain strong working relationships, fostering effective collaboration within the team.


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