Executive Case Manager

3 weeks ago


Deeside, Flintshire, United Kingdom Iceland Food Group Full time
Customer Service Excellence

We are seeking a skilled individual to fill the role of Strategic Resolution Consultant within our Executive Resolution team at Iceland Food Group.

About the Role

This strategic position involves providing exceptional customer service, managing customer communications, and resolving complex issues. The estimated annual salary for this role ranges from $45,000 to $55,000.

Key Responsibilities:
  • Provide high-quality customer service and support.
  • Manage and resolve customer complaints efficiently.
Requirements:
  • Excellent customer service skills.
  • Ability to communicate effectively with customers and colleagues.
  • Highly organized with strong problem-solving skills.
  • Able to work under pressure and meet deadlines.
Benefits:
  • Opportunities for career advancement.
  • Comprehensive training and development programs.
  • Recognition and reward schemes.
  • Employee discounts and perks.

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