Customer Service Specialist Lead
3 weeks ago
Iceland Food Group is looking for an experienced individual to take on the role of Executive Case Manager within our Executive Resolution team.
About the PositionThis key position involves responding to customer communications and managing cases related to damage and injury complaints. The estimated salary for this role is between $45,000 and $55,000 per annum.
Key Responsibilities:- Manage customer communications and resolve issues promptly.
- Case manage damage and injury complaints effectively.
- Proven ability to handle complex customer issues.
- Strong communication and interpersonal skills.
- Able to work independently and collaboratively as part of a team.
- Highly organized with excellent time management skills.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible working arrangements.
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Customer Service Resolution Specialist
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