Customer Support Helpdesk Team Lead

3 days ago

Gaydon, Warwickshire, United Kingdom MSX International Full time

Customer Support Helpdesk Team Lead

MSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to improve their skillset.

About the Role

  • Main point of contact for clients
  • Managing schedules and annual leave
  • Creation and distribution of reports to stakeholders
  • Coaching and mentoring to improve team skills
  • Overseeing global markets such as the UK and the USA
  • Providing answers to clients by identifying problems and guiding them through corrective steps
  • Recording events and problems and their resolutions in a ticketing system
  • Ensuring all correct processes and procedures are followed
  • Driving customer loyalty and retention through accurate incident management
  • Identifying issues through analyzing team data

About You

We are looking for a technically confident individual with great interpersonal and communication skills. Our ideal candidate will have experience in troubleshooting technical issues, good problem-solving skills, and basic knowledge of PC and MS Office.

What's in it for You?

At MSX International, we offer a competitive salary of £29,500 per year, 25 days annual leave, and a cash back healthcare scheme. We also offer exclusive discounts on everyday purchases and car purchases.

Working Pattern and Location

  • Flexible 40-hour working week to support 24/7 team
  • 8.5-month fixed contract
  • Hybrid working method, office in Warwick

About MSX International

With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise in consumer engagement, parts and accessories, actionable insights, diagnostics and repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.

The MSX International Purpose

To empower movers and makers to thrive in our ever-changing world.

The MSX International Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.

The MSX International Vision

To enhance every journey in the world of mobility.

MSX International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.

  • Customer Support Helpdesk Team Lead

    21 hours ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As a key member of our team, you will be responsible for providing technical assistance to customers via phone, chat, or email, and working closely with the project manager to ensure seamless...

  • Customer Support Helpdesk Team Lead

    23 hours ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As a key member of our team, you will be responsible for providing technical assistance to customers via phone, chat, or email, and working closely with the project manager to ensure seamless...

  • Customer Support Helpdesk Team Lead

    4 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to...

  • Customer Support Helpdesk Team Lead

    4 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to...

  • Customer Support Helpdesk Team Lead

    1 hour ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As a key member of our team, you will be responsible for providing technical assistance to customers via phone, chat, or email.The RoleIn this role, you will be the primary point of contact for...

  • Customer Support Helpdesk Team Lead

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    About the RoleWe are seeking a highly skilled Customer Support Helpdesk Team Lead to join our team at MSX International. As a key member of our global support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and resolve complex technical issues through effective...

  • Customer Support Helpdesk Team Lead

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    About the RoleWe are seeking a highly skilled Customer Support Helpdesk Team Lead to join our team at MSX International. As a key member of our global support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and resolve complex technical issues through effective...

  • Customer Support Helpdesk Team Lead

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Job SummaryThe Customer Support Helpdesk Team Lead will serve as the primary point of contact for customers seeking technical assistance, providing expert guidance and support to ensure a seamless experience.Key ResponsibilitiesManage and resolve complex technical issues through effective troubleshooting and problem-solving skills.Collaborate with the...

  • Customer Support Helpdesk Team Lead

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Job SummaryThe Customer Support Helpdesk Team Lead will serve as the primary point of contact for customers seeking technical assistance, providing expert guidance and support to ensure a seamless experience.Key ResponsibilitiesManage and resolve complex technical issues through effective troubleshooting and problem-solving skills.Collaborate with the...

  • Customer Support Helpdesk Specialist

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    {"title": "Customer Support Helpdesk Specialist", "content": "Customer Support Helpdesk Specialist£18,000-25,0006-month fixed ContractWeekend shiftHybrid - WarwickAre you a detail-oriented problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Specialist to join our...

  • Customer Support Helpdesk Specialist

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    {"title": "Customer Support Helpdesk Specialist", "content": "Customer Support Helpdesk Specialist£18,000-25,0006-month fixed ContractWeekend shiftHybrid - WarwickAre you a detail-oriented problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Specialist to join our...

  • Customer Support Helpdesk Specialist

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Job SummaryMSX International is seeking a highly skilled Customer Support Helpdesk Specialist to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of incidents, and driving customer loyalty and retention.Key...

  • Customer Support Helpdesk Specialist

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Job SummaryMSX International is seeking a highly skilled Customer Support Helpdesk Specialist to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of incidents, and driving customer loyalty and retention.Key...

  • Customer Support Specialist

    3 hours ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk RoleMSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support network, you will play a vital role in delivering exceptional customer service and technical assistance.The RoleIn this position, you will be the first point of contact...

  • Customer Support Specialist

    32 minutes ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk RoleMSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support network, you will play a vital role in delivering exceptional customer service and technical assistance.The RoleIn this position, you will be the first point of contact...

  • Team Lead for Change Coordination

    1 month ago

    Gaydon, Warwickshire, United Kingdom Jaguar Land Rover Full time

    Location: GaydonCompany Overview:Jaguar Land Rover (JLR) is at the forefront of innovation, utilizing technology to enhance the driving experience, making it smarter, safer, and more sustainable. Join us in our mission to revolutionize the automotive landscape with responsible and advanced vehicles that improve the lives of our customers.Position Overview:We...

  • Team Lead for Change Coordination

    1 month ago

    Gaydon, Warwickshire, United Kingdom Jaguar Land Rover Full time

    Location: Gaydon Company Overview: Jaguar Land Rover (JLR) is at the forefront of integrating technology to enhance the driving experience, making it smarter, safer, and more environmentally friendly. Our mission is to utilize cutting-edge technology to develop vehicles that not only provide a premium digital experience but also improve the lives of our...

  • Team Lead for Change Coordination

    1 month ago

    Gaydon, Warwickshire, United Kingdom Jaguar Land Rover Full time

    Location: GaydonCompany Overview:Jaguar Land Rover (JLR) is at the forefront of integrating technology to enhance the driving experience, making it smarter, safer, and more environmentally friendly. Join us in our mission to develop sustainable vehicles that transform the driving experience for future generations.Position Overview:We are seeking a dedicated...

  • Team Lead for Change Coordination

    1 month ago

    Gaydon, Warwickshire, United Kingdom Jaguar Land Rover Full time

    Location: GaydonCompany Overview:Jaguar Land Rover (JLR) is at the forefront of utilizing technology to enhance the driving experience, making it smarter, safer, and more environmentally friendly. Join us in our mission to create sustainable vehicles that transform the future of driving for generations to come.Position Summary:We are seeking a Team Lead for...

  • Team Lead for Change Coordination

    1 month ago

    Gaydon, Warwickshire, United Kingdom Jaguar Land Rover Full time

    Location: Gaydon Company Overview: Jaguar Land Rover is at the forefront of utilizing technology to enhance the driving experience, making it smarter, safer, and more environmentally friendly. We are committed to creating a future where sustainable vehicles transform the driving experience for generations to come. Position Overview: We are seeking a Change...