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Customer Support Specialist

2 months ago

Gaydon, Warwickshire, United Kingdom MSX International Full time

Customer Support Helpdesk Role

MSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support network, you will play a vital role in delivering exceptional customer service and technical assistance.

The Role

In this position, you will be the first point of contact for customers seeking technical assistance over the phone, chat, or email. Your primary responsibilities will include:

  • Providing expert technical support and guidance to customers
  • Resolving complex technical issues and escalating incidents as needed
  • Collaborating with internal teams and clients to ensure seamless support
  • Recording and tracking customer interactions and issues
  • Generating reports and insights to inform business decisions

About You

We are looking for a highly motivated and technically confident individual with excellent communication and problem-solving skills. If you have experience in troubleshooting technical issues and a passion for delivering exceptional customer service, we encourage you to apply.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible working arrangements to suit your needs

About MSX International

With over 5,000 employees across 80 countries, MSX International is a leading provider of industry expertise and innovative solutions. Our teams work together to deliver exceptional results and drive business success.

Our Purpose

To empower Movers and Makers to thrive in our ever-changing world.

Our Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.

Our Vision

To enhance every journey in the world of mobility.