Customer Support Specialist

2 weeks ago

Gaydon, Warwickshire, United Kingdom MSX International Full time

Customer Support Specialist

MSX International is seeking a skilled Customer Support Specialist to join our team at Jaguar Land Rover in Gaydon. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role

In this role, you will be the first point of contact for customers seeking technical assistance over the phone, chat, or email. You will be responsible for:

  • Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Recording events and problems and their resolutions in a ticketing system.
  • Liaising with clients and working hand-in-hand with JLR individuals and teams.
  • Ensuring all correct processes and procedures are followed.
  • Reporting generation and distribution to key stakeholders.
  • Driving customer loyalty and retention through accurate incident management.
  • Identifying issues through analyzing team data.

About You

We are looking for a technically confident individual with great interpersonal and communication skills. Our ideal candidate will have:

  • Experience in troubleshooting technical issues.
  • Good problem-solving skills and communication skills.
  • Basic knowledge of PC and MS Office – Excel, PowerPoint, etc.
  • A keen interest in technology, keeping abreast of advances and news.

What's in it for You?

At MSX, our employees are the force behind our success. We offer flexible working methods to suit all, and we are a Disability Confident Committed organization who takes pride in our diverse workforce. In joining MSX, you can enjoy:

  • Competitive salary
  • 25 days annual leave per year
  • Cash back healthcare scheme
  • Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases

Working Pattern and Location

  • 24 hours per week
  • Weekend shift in 12 hours covering
  • 6-month fixed contract
  • 2 shift patterns during weekends
  • Hybrid working method, office in Warwick

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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