Customer Support Specialist

1 day ago

Gaydon, Warwickshire, United Kingdom MSX International Full time

Customer Support Specialist

MSX International is seeking a skilled Customer Support Specialist to join our team at Jaguar Land Rover in Gaydon. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our global clients.

About the Role

In this role, you will be the first point of contact for customers seeking technical assistance over the phone, chat, or email. You will be responsible for:

  • Providing accurate and timely responses to customer inquiries
  • Resolving technical issues and escalating complex problems to senior team members
  • Recording events and problems and their resolutions in a ticketing system
  • Liaising with clients and internal teams to ensure seamless communication
  • Ensuring all correct processes and procedures are followed
  • Generating reports and distributing to key stakeholders
  • Driving customer loyalty and retention through accurate incident management

About You

We are looking for a technically confident individual with excellent interpersonal and communication skills. You will have:

  • Experience in troubleshooting technical issues
  • Good problem-solving skills and communication skills
  • Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
  • A keen interest in technology, keeping abreast of advances and news

What's in it for You?

At MSX, our employees are the force behind our success. We offer a competitive salary, 25 days annual leave per year, cash back health care scheme, and exclusive discounts on everyday purchases as well as car purchases. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

Working Pattern and Location

This role is a 24-hour per week position with a weekend shift in 12 hours covering. You will work a 6-month fixed contract with 2 shift patterns during weekends. Our office is located in Warwick, and we offer a hybrid working method.

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance. Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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