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Customer Support Helpdesk Specialist

2 months ago

Gaydon, Warwickshire, United Kingdom MSX International Full time

Job Summary

MSX International is seeking a highly skilled Customer Support Helpdesk Specialist to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of incidents, and driving customer loyalty and retention.

Key Responsibilities

  • Provide technical support to clients via phone, chat, or email, identifying problems, researching answers, and guiding clients through corrective steps.
  • Record events and problems and their resolutions in a ticketing system, ensuring accurate and timely reporting.
  • Liaise with clients, working closely with JLR individuals and teams to resolve complex technical issues.
  • Ensure all correct processes and procedures are followed, maintaining high standards of quality and efficiency.
  • Generate and distribute reports to key stakeholders, providing insights into incident management and customer satisfaction.
  • Drive customer loyalty and retention through accurate incident management, identifying issues through data analysis.

Requirements

  • Experience in troubleshooting technical issues, with a strong understanding of PC and MS Office applications.
  • Excellent problem-solving skills, with the ability to communicate complex technical information to clients.
  • Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
  • A keen interest in technology, staying up-to-date with advances and news.

What We Offer

  • Competitive salary and benefits package.
  • 25 days annual leave per year.
  • Cash back health care scheme.
  • Exclusive discounts on everyday purchases and car purchases.

Working Pattern and Location

  • 24 hours per week.
  • Weekend shift in 12 hours covering.
  • 6-month fixed contract.
  • Hybrid working method, office in Warwick.