Customer Support Helpdesk Specialist

1 week ago

Gaydon, Warwickshire, United Kingdom MSX International Full time

Job Summary

MSX International is seeking a highly skilled Customer Support Helpdesk Specialist to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of incidents, and driving customer loyalty and retention.

Key Responsibilities

  • Provide technical support to clients via phone, chat, or email, identifying problems, researching answers, and guiding clients through corrective steps.
  • Record events and problems and their resolutions in a ticketing system, ensuring accurate and timely reporting.
  • Liaise with clients, working closely with JLR individuals and teams to resolve complex technical issues.
  • Ensure all correct processes and procedures are followed, maintaining high standards of quality and efficiency.
  • Generate and distribute reports to key stakeholders, providing insights into incident management and customer satisfaction.
  • Drive customer loyalty and retention through accurate incident management, identifying issues through data analysis.

Requirements

  • Experience in troubleshooting technical issues, with a strong understanding of PC and MS Office applications.
  • Excellent problem-solving skills, with the ability to communicate complex technical information to clients.
  • Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
  • A keen interest in technology, staying up-to-date with advances and news.

What We Offer

  • Competitive salary and benefits package.
  • 25 days annual leave per year.
  • Cash back health care scheme.
  • Exclusive discounts on everyday purchases and car purchases.

Working Pattern and Location

  • 24 hours per week.
  • Weekend shift in 12 hours covering.
  • 6-month fixed contract.
  • Hybrid working method, office in Warwick.

  • Customer Support Helpdesk Specialist

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    {"title": "Customer Support Helpdesk Specialist", "content": "Customer Support Helpdesk Specialist£18,000-25,0006-month fixed ContractWeekend shiftHybrid - WarwickAre you a detail-oriented problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Specialist to join our...

  • Customer Support Helpdesk Specialist

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    {"title": "Customer Support Helpdesk Specialist", "content": "Customer Support Helpdesk Specialist£18,000-25,0006-month fixed ContractWeekend shiftHybrid - WarwickAre you a detail-oriented problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Specialist to join our...

  • Customer Support Helpdesk Team Lead

    19 hours ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As a key member of our team, you will be responsible for providing technical assistance to customers via phone, chat, or email, and working closely with the project manager to ensure seamless...

  • Customer Support Helpdesk Team Lead

    22 hours ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As a key member of our team, you will be responsible for providing technical assistance to customers via phone, chat, or email, and working closely with the project manager to ensure seamless...

  • Customer Support Helpdesk Team Lead

    4 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to...

  • Customer Support Helpdesk Team Lead

    4 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to...

  • Customer Support Helpdesk Team Lead

    2 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to...

  • Customer Support Helpdesk Team Lead

    3 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to...

  • Customer Support Specialist

    1 hour ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk RoleMSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support network, you will play a vital role in delivering exceptional customer service and technical assistance.The RoleIn this position, you will be the first point of contact...

  • Customer Support Helpdesk Team Lead

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Job SummaryThe Customer Support Helpdesk Team Lead will serve as the primary point of contact for customers seeking technical assistance, providing expert guidance and support to ensure a seamless experience.Key ResponsibilitiesManage and resolve complex technical issues through effective troubleshooting and problem-solving skills.Collaborate with the...

  • Customer Support Helpdesk Team Lead

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Job SummaryThe Customer Support Helpdesk Team Lead will serve as the primary point of contact for customers seeking technical assistance, providing expert guidance and support to ensure a seamless experience.Key ResponsibilitiesManage and resolve complex technical issues through effective troubleshooting and problem-solving skills.Collaborate with the...

  • Customer Support Helpdesk Team Lead

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    About the RoleWe are seeking a highly skilled Customer Support Helpdesk Team Lead to join our team at MSX International. As a key member of our global support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and resolve complex technical issues through effective...

  • Customer Support Helpdesk Team Lead

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    About the RoleWe are seeking a highly skilled Customer Support Helpdesk Team Lead to join our team at MSX International. As a key member of our global support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage and resolve complex technical issues through effective...

  • Automotive Engineering Specialist

    1 month ago

    Gaydon, Warwickshire, United Kingdom Contechs Consulting Full time

    Position:Automotive Engineering & Architecture SpecialistPosition Type: ContractApplicants must possess valid eligibility to work full-time in the UK and have the ability to travel within the EU.We are currently seeking an Automotive Engineering & Architecture Specialist to join our team at Contechs Consulting.As an Automotive Architecture Specialist, your...

  • Financial Planning Specialist

    3 weeks ago

    Gaydon, Warwickshire, United Kingdom Aston Martin Full time

    Job DescriptionAston Martin is seeking a highly motivated and detail-oriented Financial Planning Specialist to play a pivotal role in driving business performance throughout our Platform and Vehicle programmes.Key Responsibilities:Support key investment, material, and inventory cost targets within the Vehicle Life Cycle team, ensuring effective communication...

  • Optical Design Specialist

    3 days ago

    Gaydon, Warwickshire, United Kingdom Response Informatics Full time

    Job OverviewWe are seeking a highly skilled Lighting Engineer to join our team at Response Informatics.The successful candidate will be responsible for designing and developing optical components that meet customer and legal requirements for automotive exterior lighting.Key Responsibilities:Collaborate with Optics Technical Specialists to deliver...

  • Optical Design Specialist

    3 days ago

    Gaydon, Warwickshire, United Kingdom Response Informatics Full time

    Job OverviewWe are seeking a highly skilled Lighting Engineer to join our team at Response Informatics.The successful candidate will be responsible for designing and developing optical components that meet customer and legal requirements for automotive exterior lighting.Main Responsibilities:Collaborate with Optics Technical Specialists to deliver...

  • Optical Design Specialist

    3 days ago

    Gaydon, Warwickshire, United Kingdom Response Informatics Full time

    Job OverviewWe are seeking a highly skilled Lighting Engineer to join our team at Response Informatics.The successful candidate will be responsible for designing and developing optical components that meet customer and legal requirements for automotive exterior lighting.Key Responsibilities:Collaborate with Optics Technical Specialists to deliver...

  • Optical Design Specialist

    3 days ago

    Gaydon, Warwickshire, United Kingdom Response Informatics Full time

    Job OverviewWe are seeking a highly skilled Lighting Engineer to join our team at Response Informatics.The successful candidate will be responsible for designing and developing optical components that meet customer and legal requirements for automotive exterior lighting.Main Responsibilities:Collaborate with Optics Technical Specialists to deliver...

  • 3D Visualization Specialist

    1 month ago

    Gaydon, Warwickshire, United Kingdom Apex Resource Management Full time £25

    Position: 3D Visualization Specialist / Technical and Data Solutions DeveloperLocation: HybridEmployment Type: Contract - Initially 9 months (Potential extension)Hourly Rate: Competitive (PAYE)Hours: 40 hours per weekA leading name in the automotive sector, renowned for its luxury and high-performance vehicles, is looking for a 3D Visualization Specialist /...