Customer Support Helpdesk Team Lead

1 month ago

Gaydon, Warwickshire, United Kingdom MSX International Full time

Customer Support Helpdesk Team Lead

MSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to improve their skillset.

About the Role

  • Main point of contact for clients
  • Managing schedules and annual leave
  • Creation and distribution of reports to stakeholders
  • Coaching and mentoring to improve team skills
  • Overseeing global markets such as the UK and the USA
  • Providing answers to clients by identifying problems and guiding them through corrective steps
  • Recording events and problems and their resolutions in a ticketing system
  • Ensuring all correct processes and procedures are followed
  • Driving customer loyalty and retention through accurate incident management
  • Identifying issues through analyzing team data

About You

We are looking for a technically confident individual with great interpersonal and communication skills. Our ideal candidate will have experience in troubleshooting technical issues, good problem-solving skills, and basic knowledge of PC and MS Office.

What's in it for You?

At MSX International, we offer a competitive salary of £29,500 per year, 25 days annual leave, and a cash back healthcare scheme. We also offer exclusive discounts on everyday purchases and car purchases.

Working Pattern and Location

  • Flexible 40-hour working week to support 24/7 team
  • 8.5-month fixed contract
  • Hybrid working method, office in Warwick

About MSX International

With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise in consumer engagement, parts and accessories, actionable insights, diagnostics and repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.

The MSX International Purpose

To empower movers and makers to thrive in our ever-changing world.

The MSX International Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.

The MSX International Vision

To enhance every journey in the world of mobility.

MSX International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.

  • Customer Support Helpdesk Team Lead

    3 weeks ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickAre you a skilled problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Team Lead to join our dynamic team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will...

  • Customer Support Helpdesk Team Lead

    3 weeks ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickAre you a skilled problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Team Lead to join our dynamic team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will...

  • Customer Support Helpdesk Team Lead

    7 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickAre you a good problem solver looking for a new opportunity?MSX International has the job for youMSX International is looking for a Customer Support Helpdesk Team Lead to join our busy team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will engage and...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickAre you a skilled problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Team Lead to join our dynamic team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickAre you a skilled problem solver looking for a new challenge?MSX International has the opportunity for youMSX International is seeking a Customer Support Helpdesk Team Lead to join our dynamic team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will be responsible for engaging and supporting the Connected Car workforce, driving a 'Best in Class' global...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will be responsible for engaging and supporting the Connected Car workforce, driving a 'Best in Class' global...

  • Customer Support Helpdesk Team Lead

    5 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickAre you a good problem solver looking for a new opportunity?MSX International has the job for youMSX International is looking for a Customer Support Helpdesk Team Lead to join our busy team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will engage and...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will be responsible for engaging and supporting the Connected Car workforce, assisting the Global network with...

  • Customer Support Helpdesk Team Lead

    4 weeks ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will be responsible for engaging and supporting the Connected Car workforce, assisting the Global network with...

  • Customer Support Helpdesk Team Lead

    4 weeks ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon.The Customer Support Helpdesk Team Lead will be responsible for engaging and supporting the Connected Car workforce, assisting the Global network with...

  • Customer Support Helpdesk Team Lead

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team Lead£29,5008.5-month fixed ContractHybrid - WarwickMSX International is seeking a Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. The successful candidate will engage and support the Connected Car workforce, assisting the Global network with escalated incidents.The RoleIn this role, the...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As a key member of our team, you will be responsible for providing technical assistance to customers via phone, chat, or email, and working closely with the project manager to ensure seamless...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will be responsible for managing schedules, creating and distributing reports, and coaching and mentoring team members to...

  • Customer Support Helpdesk Team Lead

    1 month ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk Team LeadMSX International is seeking a skilled Customer Support Helpdesk Team Lead to join our team at Jaguar Land Rover in Gaydon. As a key member of our team, you will be responsible for providing technical assistance to customers via phone, chat, or email.The RoleIn this role, you will be the primary point of contact for...

  • Customer Support Helpdesk Team Lead

    2 months ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Job SummaryThe Customer Support Helpdesk Team Lead will serve as the primary point of contact for customers seeking technical assistance, providing expert guidance and support to ensure a seamless experience.Key ResponsibilitiesManage and resolve complex technical issues through effective troubleshooting and problem-solving skills.Collaborate with the...

  • Customer Support Helpdesk Advisor

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk AdvisorMSX International is seeking a Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. The successful candidate will engage and support the Connected Car workforce by assisting the Global network with escalated incidents.The RoleIn this role, the Customer Support Helpdesk Advisor will be the first...

  • Customer Support Helpdesk Advisor

    1 week ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk AdvisorMSX International is seeking a Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. As a key member of our global support team, you will be responsible for providing technical assistance to customers via phone, chat, or email.The RoleProvide technical support to customers globally, including the...

  • Customer Support Helpdesk Advisor

    5 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk AdvisorMSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. As the first point of contact for customers seeking technical assistance, you will engage and support the Connected Car workforce to drive a 'Best in Class' global service.The RoleOversee global markets...

  • Customer Support Helpdesk Advisor

    6 days ago

    Gaydon, Warwickshire, United Kingdom MSX International Full time

    Customer Support Helpdesk AdvisorMSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. The successful candidate will engage and support the Connected Car workforce, assisting the Global network with escalated incidents.The RoleOversee Global markets such as the UK and the USA.Provide answers...