Sales Team Lead

9 hours ago

Bournemouth, Bournemouth, United Kingdom Carwow Full time
About Carwow Group

Carwow Group is a pioneering company that's revolutionizing the car-changing industry. With a passion for getting people into the right cars, we're building a go-to destination for drivers everywhere. Our portfolio of personality-rich automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, reaches drivers across Europe.

Since its inception, Carwow has grown significantly, with over 10 million customers using our platform to buy and sell cars. Last year, we saw a 50% growth, with nearly £3 billion worth of cars bought on our site, and £1.8 billion of cars listed for sale through our Sell My Car service. Our acquisition of Autovia in 2024 doubled our audience overnight, making us one of the biggest YouTube channels in the world, with over 1.1 billion annual views, and selling 1.2 million print copies of our magazines.

Why Work with Us?

We're a company that's always driving for new territory and positive change. We're shortlisted in the prestigious Culture 100 list of top growth companies to work for, and we've recently raised $52 million in funding to accelerate our growth plans. As a pioneer, we're always looking for talented individuals to join our team and help us shape the future of car-changing.

The Role

We're seeking a motivated and experienced Sales Team Lead to join our Carwow Sell My Car team. The ideal candidate will have a proven track record in team management, exceptional communication skills, and a deep understanding of customer service and account management. As a Sales Team Lead, you'll oversee the performance and productivity of the team, ensuring they meet their targets and KPIs, and identifying opportunities for improvement.

Key Responsibilities
  • Lead and manage a team of Sales Executives, providing coaching, guidance, and support to ensure they achieve their targets and KPIs.
  • Build and maintain strong relationships with priority dealers, ensuring their needs are met and customer satisfaction remains high.
  • Identify areas for improvement in the team's performance and productivity, and implement actions to address these areas.
  • Develop and implement strategies to enhance customer service and account management.
  • Monitor team performance and productivity, offering regular feedback and coaching to help team members improve.
Requirements
  • Experience in managing teams, preferably in sales or customer service, is preferred but not essential.
  • Strong understanding of customer service and account management best practices.
  • Excellent written and verbal communication skills.
  • Strong leadership and coaching abilities.
  • Ability to work independently and collaboratively.
  • Ability to manage multiple priorities and deadlines.
  • Strong attention to detail and problem-solving skills.
What We Offer
  • Hybrid working.
  • Competitive salary.
  • Matched pension contributions.
  • Share options.
  • Vitality Private Healthcare.
  • Life Assurance.
  • Monthly coaching sessions with Spill.
  • Enhanced holiday package.
  • Option to buy 3 extra days of holiday per year.
  • Work from abroad for a month.
  • Inclusive parental, partner, and shared parental leave policies.
  • Bubble childcare support.
  • The latest tech.
  • Up to £500/€550 home office allowance.
  • Generous learning and development budget.
  • Regular social events.
  • Refer a friend, get paid.

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