Sales Team Lead

2 weeks ago

Bournemouth, Bournemouth, United Kingdom carwow Full time

About Us

Carwow Group is a leading online car-changing destination in Europe, driven by a passion for getting people into the right cars. Our mission is to revolutionize the car-buying experience, and we're looking for a talented Sales Team Lead to join our team.

Our Story

We started as a simple reviews site, but have since grown into one of the largest online car-changing destinations in Europe, with over 10 million customers using our platform to buy and sell cars. Our portfolio of brands includes Carwow, Auto Express, evo, Driving Electric, and Car Buyer, and we're committed to delivering exceptional customer service and account management.

Our Culture

We're a dynamic and innovative company that values diversity and inclusion. We believe that diverse teams are strong teams, and we welcome applicants from all backgrounds and experiences. Our culture is built on a passion for getting people into cars, and we're always looking for ways to improve and evolve.

The Role

We're seeking a motivated and experienced Sales Team Lead to lead a team of Sales Executives. The ideal candidate will have a proven track record in team management, exceptional communication skills, and a deep understanding of customer service and account management. The Sales Team Lead will oversee the performance and productivity of the team, ensuring they meet their targets and KPIs, and identifying opportunities for improvement.

Key Responsibilities

  • Lead and manage a team of Sales Executives, providing coaching, guidance, and support to ensure they achieve their targets and KPIs.
  • Build and maintain strong relationships with priority dealers, ensuring their needs are met and customer satisfaction remains high.
  • Identify areas for improvement in the team's performance and productivity, and implement actions to address these areas.
  • Develop and implement strategies to enhance customer service and account management.
  • Monitor team performance and productivity, offering regular feedback and coaching to help team members improve.
  • Understand priority accounts in detail, analysing and evaluating their performance to determine what is working well and what is not.
  • Collaborate with other departments to ensure the team has the resources and support needed to meet their targets and deliver exceptional service.
  • Stay updated with industry trends and best practices, sharing this knowledge with the team to ensure continuous improvement and evolution.

Requirements

  • Experience in managing teams, preferably in sales or customer service, is preferred but not essential.
  • Strong understanding of customer service and account management best practices.
  • Excellent written and verbal communication skills.
  • Strong leadership and coaching abilities.
  • Ability to work independently and collaboratively.
  • Ability to manage multiple priorities and deadlines.
  • Strong attention to detail and problem-solving skills.

What We Offer

  • Hybrid working arrangement.
  • Competitive salary.
  • Matched pension contributions.
  • Share options.
  • Vitality Private Healthcare.
  • Life Assurance.
  • Monthly coaching sessions with Spill.
  • Enhanced holiday package.
  • 28 days annual leave.
  • 1 day for your wedding.
  • 1 day off when you move house.
  • For your third year anniversary, get 30 days of annual leave per year.
  • For your tenth year anniversary, get 35 days of annual leave per year.
  • Option to buy 3 extra days of holiday per year.
  • Work from abroad for a month.
  • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
  • Bubble childcare support and discounted nanny fees for little ones.
  • The latest tech (Macbook or Surface) to power your gif-sending talents.
  • Up to £500/€550 home office allowance for that massage chair you've been talking about.
  • Generous learning and development budget to help you master your craft.
  • Regular social events.
  • Refer a friend, get paid. Repeat for infinite money.

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