Revenue Collection Officer

5 days ago


Windsor, Windsor and Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full time

About the Role:

The Royal Borough of Windsor and Maidenhead is seeking an experienced and enthusiastic Revenue Collection Officer to join our successful team to work on Council Tax and Business Rates.

Key Responsibilities:

  • Working within a team dealing with all aspects relating to the accurate and prompt processing of work associated with Council Tax and Business Rates, from the creation of properties or accounts in the databases to the recovery and enforcement of Council Tax and Business Rate arrears.
  • Ensuring that matters relating to Council Tax and Business Rates are dealt with promptly, balancing the need to support the delivery of a personalised service to residents with the need to protect the council's financial interests.
  • Being able to communicate effectively and courteously with members of the public and other council departments in writing, by phone, or in person.

Requirements:

  • Experience of administering Council Tax and/or Business Rates accounts.
  • Experience of a council tax system, preferably the Capita Academy System.
  • Ability to produce clear and concise written communication.
  • Ability to meet challenging deadlines.
  • Ability to undertake repetitive and high volume of tasks whilst maintaining attention to detail and accuracy.
  • Ability to work both as part of a team and also on own with minimal supervision.

What We Offer:

  • 32 days annual leave.
  • Flexible working including the opportunity to be predominantly home-based for a better work-life balance.
  • Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
  • Free employee parking close to the offices.
  • Give As You Earn scheme.
  • Instant Reward Scheme to recognise and reward innovative achievement.
  • Employee Assistance Programme providing counselling, advice and information.
  • Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.


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